Primary Care - Practice Manager

The Opportunity 

We are opening a new Primary Care clinic in Waterville, Maine and are looking for a Practice Manager to join the team! As a Practice Manager at one of our Advanced Primary Care location, you will play a pivotal role in the day-to-day operational efficiency of the clinic while contributing to its long-term strategic goals. The ideal candidate will possess a strong background in healthcare administration, financial management, and team leadership.  

Our Waterville location will be our first co-located Urgent Care and Advanced Primary Care site, creating a unique opportunity for collaboration across both practices. A strong Practice Manager will partner closely with the Urgent Care Practice Manager to foster a one-team culture, promote seamless collaboration between Urgent Care and Advanced Primary Care staff, and ensure an exceptional patient experience from start to finish.

This is the perfect opportunity for someone who is looking for a company where their work is valued and recognized by leadership. If you are skilled in relationship building, are a strong people-manager, and thrive in a fast-paced role where you’re balancing multiple responsibilities at one time, we encourage you to apply!   

Your Impact  

• Operational Management:  
• Oversee and optimize daily clinic operations to ensure efficient and effective patient care.  
• Efficiently manage and lead the scheduling operations for the clinic, ensuring optimal utilization of resources and staff to meet patient needs.  
• Collaborate with healthcare providers and support staff to maintain a high standard of patient service.  
• Enforce clinic policies and procedures to ensure compliance with regulatory standards.  
• Act as the point of contact for any patient feedback, working with the Medical Leadership team to address concerns.  
• Place and manage orders for medical supplies, equipment, and other necessary materials in a timely and cost-effective manner.  
• Monitor clinic financial performance and coordinate with the finance department to track expenses related to supplies and ensure adherence to the budget. 
• Promote responsible stewardship of organizational resources through data-drive decision making and process improvement.
• Team Leadership:  
• Recruit, train, supervise, and engage clinic staff, fostering a positive and collaborative and supportive work environment.  
• Conduct performance evaluations and provide ongoing feedback to enhance staff development.  
• Foster teamwork and effective communication among all clinic team members.
• Strategic Planning:  
• Collaborate with the Regional Leadership team to achieve key financial, quality and operational performance metrics that support sustainable clinic growth.
• Support practice initiatives focused on improving patient attribution, access, retention and long-term value-based care performance.
• Analyze market trends and competitive landscape to identify growth opportunities.  
• Implement strategies to enhance the clinic's market presence and community engagement.
• Quality Assurance:
• Lead population health initiatives focused on preventive care, chronic disease management, care gap closure and improving quality performance measures.
• Monitor value based care performance metrics and collaborate with providers and clinical teams to improve patient outcomes, patient engagement and overall quality score.
• Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation criteria.
• Implement quality improvement initiatives to enhance patient outcomes and satisfaction. 
• Communication and Collaboration:  
• Partner with your leadership team along with corporate resources to ensure effective communication and goal alignment.
• Partner with providers, care teams and corporate stakeholders to advance population health strategies and achieve organization al quality and financial objectives.
• Partner closely with the Urgent Care Practice Manager to foster a collaborative, one-team culture across our co-located Urgent Care and Advanced Primary Care practices, ensuring seamless operations, strong cross-functional teamwork, and an exceptional patient experience.

Who You Are  

• Exceptional people manager and team leader: 1-3 years of demonstrated success in leading, mentoring, and growing teams  
• Experience in similar roles: Demonstrated skills in medical practice management, human resources, and data analysis  
• Driven and self-motivated: Ability to work independently, possess a level of initiative and enthusiasm to help drive results  
• Effective communicator (written and verbal) and cross collaborator: Ability to establish and maintain positive relationships with team members and stakeholders across the organization  
• Knowledge of healthcare or adjacent industry: Familiarity with medical billing systems, basic medical coding, and basic medical terminology  
• Technically savvy: Experience with Microsoft Office, specifically SharePoint, Word, and Excel  
• Availability: Work in clinic Monday through Friday with a rotating on-call for weekends and flexibility to support the opening and closing of clinic regularly   

Bonus Qualifications  

• Experience as an LPN, RN or Medical Assistant  
• Degree in Health Management, Health Administration, Nursing, Business Administration, or related field   
• Experience with Value Based Care  
• Experience using tools such as Clockwise, ADP, and Envi