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WFM Business Analyst / Verint WFM Analyst _ Seattle, WA(Onsite)
Quick Overview
Seniority
Mid Senior
Work mode
On Site
Location
Seattle, WA, United States
Posted
Yesterday
Job Description
Title:WFM Business Analyst / Verint WFM Analyst
Location: Seattle, WA(Onsite)
Core expertise : Optimizing contact center staffing, scheduling, and labor utilization using the Verint Workforce Management software platform
Responsibility :
Analyze historical interaction volumes to generate contact volume forecasts.
Translate forecasts into precise staffing requirement models.
Build and publish optimized agent shift schedules within the Verint platform.
Monitor real-time agent activity against schedules and handle intraday adjustments.
Generate reports on schedule adherence, shrinkage, and agent productivity
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