1st Line IT Support Analyst

1st Line IT Support Analyst

Location: Leeds 1 day per week (4 remote)

IR35: In scope

Rate: Band 5 ( .40 per day)

Duration: To end of March 2027 initially

We are seeking a proactive and customer-focused 1st Line IT Support Analyst to join a small team. This role is ideal for someone who enjoys resolving technical issues, providing excellent customer service, and supporting users in a fast-paced environment.You will act as the first point of contact for IT-related incidents and service requests, ensuring users receive timely and effective support across a range of desktop, laptop, mobile and Microsoft technologies.

Skills & Experience

• Previous experience in a 1st Line, 2nd Line, Desktop Support or IT Support role.
• Wintel
• Experience building, configuring and deploying laptops and desktops.
• Experience installing, upgrading and supporting software applications.
• Experience supporting user accounts, access requests and password resets.
• Hardware and desktop troubleshooting skills.
• Basic networking knowledge including Wi-Fi.

Key Responsibilities

• Provide day-to-day IT support to internal users.
• Build, configure and deploy laptops and desktops.
• Install, upgrade and maintain software applications.
• Set up new starters and assist with equipment provisioning.
• Troubleshoot hardware, software, printer and connectivity issues.
• Perform hardware upgrades and device replacements.
• Manage user accounts, password resets and access requests.
• Work closely with colleagues to resolve technical issues.

1ST LINE, FIRST LINE, 2ND LINE, SECOND LINE, SERVICE DESK, HELPDESK, NHS, PUBLIC SECTOR, GOVERNMENT

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