Helpdesk Support Analyst

 

Location:  MUST BE Local to the Sacramento, CA region and be available to work onsite, although the position is mostly remote work currently.  Office hours are between the hours of 8am and 5pm Monday through Friday. 

 

Compensation: DOE and compensation package of benefits.  Range of $50K - 60K, W2 hourly $25-32/hr.

Pre-employment Requirements:  Professional References, I-9 Employment eligibility, Successful criminal background and drug screen.   Stanfield Systems does not sponsor Visa holding candidates.

 

If you meet and exceed the following skills sets, please respond with your full contact information, resume, date available and desired compensation target amount and arrangement and Apply at  on the Career Page, Job ID 4332 or email your resume and contact information to  with “Helpdesk Support Analyst for 4332” in the subject line 

 

1. Helpdesk support duties, Service Now and JIRA ticket maintenance, Access Tickets management, Documentation management.

2. Enrollment Coordination Manage and coordinate student, communicating with both the State and individuals to ensure smooth onboarding.

3. Training Site Management Oversee the logistical readiness of training sites, ensuring locations are equipped and prepared for successful training sessions. Training Material Development & Improvement Prepare, update, and continuously enhance training materials to ensure content remains current, accurate, and engaging.

4. Training Delivery Deliver training programs to adapting instructional approach to diverse audiences and locations.

5. Post-Course Evaluation Administer and collect post-training surveys to assess course effectiveness and identify areas for improvement.

6. Customized Department Training Plan and coordinate the development and delivery of tailored training modules for specific departmental needs.

 

Stanfield Systems Inc. is an equal opportunity employer and does not discriminate against race, color, sex, national origin, religion, age, equal pay, disability or genetic information.   Some positions posted by our company will require an individual to pass a thorough criminal background check, drug screen and may require the ability to obtain various national security clearance levels. Demonstrates proficiency with on-line search engines and/or sophisticated searching strategies. More desirable if familiar with searching job boards, for sourcing & recruiting candidates and posting positions/information to the web.