Helpdesk Team Leader - Trowbridge, Wiltshire, United Kingdom

Salary: 34,434 - 36,363 per annum

Hours per week: 37 hours

Interview date: To be confirmed upon shortlisting

Are you ready to lead a team at the heart of afastmovingproperty service? Join our Property InvestmentandOperations team as a Helpdesk Team Leader and take ownership of how maintenance across the councils estate is delivered. If you thrive on organisation, enjoy leading people, and want to make a visible impact on frontline services, this role offers a fantastic opportunity to step up.

Youwill lead a small, dedicated helpdesk team, ensuring repair requests are logged, triaged, and progressed smoothly from start to finish. In a busy, operational environment, youwill prioritise work based on urgency and risk, making sure contractors have clear instructions and stakeholders stay informed. Your leadership will be key inmaintaininga responsive,highqualityservice that keeps buildings safe and functional.

Working at the centre of acontractorleddelivery model, youwill collaborate with internal teams, building users, and external partners,monitoringwork in progress, oversee urgent and emergency repairs.Alongside this,youlluse CAFM systems and data insights to track performance, spot trends, and drive improvements that enhance service quality and customer satisfaction.

Werelooking for a proactive, organised leader with experience managing operational teamsand a drive forcontinuous improvement.Asa confident communicatoryou willmotivate others, solve problems, and use data to inform decisions. If youare ready to take on a varied and influential role where no two days are the same, welook forward to your application.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefitshere .

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customerfacing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Wayne Robson, Contract & Works Delivery Manager, at .

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.