Why This Role Stands Out
This hybrid role offers a fantastic opportunity to drive impactful ITIL and KCS initiatives within a globally recognized company, leading to significant professional growth. You'll thrive here if you're a seasoned Service Desk professional with a passion for optimizing processes and ensuring exceptional service delivery. Apply today to elevate your career in a collaborative and dynamic environment!
Quick Overview
Job Description
Tata Consultancy Services Limited in Sydney is seeking a Service Desk SME to lead processes, best practices and ITIL-aligned initiatives for optimized service delivery.
The role requires deep knowledge of ITIL Service Management, Operations, and monitoring tools; you will drive improvements in FCR, CSAT and ticket quality while governing Knowledge Management and KCS practices to ensure rapid restoration of Major Incidents.
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