Google CCAI Expert

Maintain and evolve event-driven contact center services built on CCAI and Google Cloud Platform that process real-time customer interactions and deliver contextual insights, recommendations, or guidance to agent-facing applications during live engagements.

Design and implement GenAI solution architectures using enterprise-approved LLMs and cloud platforms

Define reference architectures for GenAI components (LLMs, vector stores, APIs, orchestration layers)

Core Focus (Must-Have)Hands-on experience with Google Cloud Platform, especially Contact Center AI (CCAI), Agent Assist, DialogflowPub/Sub, Cloud Run, IAM, service accounts

Experience building or supporting real-time / streaming systems

Strong backend development skills (Python)Docker and cloud-native microservices

Generative AI / ML (Required)Experience delivering LLM-based solutions in production

Familiarity with RAG architectures, vector search, and evaluation

Prompt engineering and response quality tuning

Understanding of responsible AI, privacy, and security considerations