Energy Efficiency - Program Manager

Level II: 2-5 Years of Experience. Manages demand response programs which compensate customers for conserving energy on hot days when energy conservation is needed most. Ensures that programs are operated in compliance with all California Public Utility Commission requirements. Ensures that customers and aggregators participating in the program have a good customer experience. Reviews invoices and ensures that program expenditures are appropriate and within budget. Continuously seeks opportunities to improve program cost and performance. Facilitates communication and coordination among multiple departments including IT, marketing, accounting, and policy. Manages stakeholder engagement and satisfaction. Maintains awareness of trends, business conditions, and internal processes and practices impacting component projects or overall program.

This position follows a hybrid work schedule, with employees expected to work onsite Monday through Thursday and eligible to work remotely on Fridays. Employees are expected to work a standard eight-hour day, including core business hours of 9:00 a.m. to 4:00 p.m.

In addition, this role requires participation in a rotating on-call schedule approximately once per month during the demand response season (May through October). The employee must be available on weekends during assigned on-call periods to support and initiate demand response events as needed.

Day to Day Responsibilities

• Responsible for administering demand response programs and ensuring compliance with regulatory requirements and organizational objectives.
• Oversees program operations, validates participant and vendor payments, and coordinates with cross-functional teams including IT, Supply Management, Marketing, and Policy.
• Supports regulatory filings and program design activities, provides guidance to program support staff, and promotes a positive customer experience.
• Evaluates program performance and recommends process improvements to enhance program effectiveness, operational efficiency, and compliance.

Preferred Qualifications

• Experience coordinating across multiple departments and building effective working relationships with diverse stakeholders.
• Demonstrated ability to manage a variety of responsibilities requiring both quantitative analysis and strong written communication skills.
• Strong analytical, organizational, and problem-solving abilities.

Education

Bachelor's Degree Required