Associate Customer Success Manager

Your responsibilities will include:

Serve as a primary point of contact for customers, handling inbound support questions and helping resolve day-to-day issues
Manage a high volume of customer interactions across phone, SMS, and email
Help customers understand and get the most value from Nitra’s products and services
Proactively reach out to inactive and non-spending customers to drive re-engagement and usage
Identify customer issues or barriers to usage and work to resolve them quickly
Follow up with customers on open questions, requests, and next steps to ensure issues are fully resolved
Track customer activity and use data to identify accounts that may need additional outreach or support
Partner with internal teams including Sales, Product, Operations, and Support to resolve customer issues and improve the customer experience
Learn and apply repeatable customer engagement and reactivation playbooks as the team scales
Operate with a high level of urgency and ownership in a fast-paced environment

You have:

• 1–3 years of professional experience in a customer-facing, sales, account management, customer success, or support role
• Bachelor’s degree or equivalent
• Comfortable speaking with customers over the phone and handling a high volume of interactions
• Strong communication skills, both written and verbal
• Comfortable with outbound outreach and proactively contacting customers who are inactive or not using the product
• Strong problem-solving skills and the ability to quickly understand customer issues and determine next steps
• Organized and detail-oriented, with the ability to manage multiple customer requests and follow-ups at once
• Data-driven and comfortable working with systems, workflows, and customer activity data
• Ambitious, resourceful, and eager to take on increasing responsibility
• Comfortable working in a fast-paced, early-stage environment where processes are still being built

What we offer:

• Equity - Everyone at Nitra is an owner. When the company wins, you win.
• Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
• Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
• Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
• Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.