Manager Tolling

Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Parramatta, NSW, AU, 2150

Job reference number: 110765

Employment type: Permanent Full-Time

Salary range: $163145.0-$182721.0

You excel at connecting the dots as a problem solver, ensuring the seamless delivery of reliable services from beginning to end.

You're ready to play an essential role behind the scenes by providing vital support, ensuring seamless project execution, and playing a pivotal role in shaping the future of transportation.

In this role, you'll:

Lead and mentor a team of technology professionals supporting complex tolling applications and services.

Oversee the delivery of 24/7 Level 2 and Level 3 support, ensuring incidents are resolved quickly and effectively.

Drive operational excellence through monitoring, alerting, reporting, root cause analysis, and continuous improvement initiatives.

Provide technical leadership and subject matter expertise on tolling technology solutions, enhancements, and defect resolution.

Manage third-party vendors and service providers to deliver high-quality outcomes and service performance.

Ensure compliance with security, governance, and industry standards, including vulnerability management and relevant compliance frameworks.

Collaborate with business leaders and key stakeholders to align technology services with customer and organisational needs.

Foster a culture of accountability, innovation, customer focus, and collaboration across the team.

You are a collaborative and customer-focused technology leader with strong experience managing application support and operational technology environments. You thrive in fast-paced, complex settings and have a proven ability to balance service reliability, stakeholder expectations, and continuous improvement.

To be successful, you'll bring:

• Demonstrated experience leading technology operations, support, and project delivery teams.
• Strong knowledge of enterprise applications, databases (SQL and Oracle), and ideally tolling technologies.
• Experience working within 24/9 production support environments.
• Knowledge of IT Service Management practices, with ITIL experience highly regarded.
• Experience using application monitoring and service management tools, such as ServiceNow.
• Proven capability managing vendors and third-party service providers.
• Strong problem-solving, communication, and stakeholder engagement skills.
• The ability to translate complex technical information into clear business outcomes.
• Relevant tertiary qualifications or equivalent professional experience.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers .

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.