Specialist

#LI-HW1 #LI-Hybrid

Essential Functions and Primary Duties

• Answering incoming calls from Medicaid certified, Long Term Care facilities; The calls concern technical, transmission, sequencing, and logical issues with the completion and transmission of clinical records and data files

• Make outgoing calls to nursing facilities to aid in resolving data integrity issues and obtaining missing documents

• Prepare various documents which may include reports, memos, letters, responses to correspondence, surveys, spreadsheets and presentations

• Perform general office duties such as scanning/copying documents and preparing mailings

• Ability to manage multiple tasks, prioritize responsibility and maintain structured workflows

• Maintain security of and confidentiality of all protected health information

• Additional responsibilities as assigned

Preferred Qualifications

• Bachelor’s degree

• 2 years’ experience in office environment

• Strong proficiency with Microsoft Office software tools, specifically Excel and Word

• Strong math customer service skills

• Possess strong data entry and typing skills

• Possess strong analytical and problem solving skills

• Be well organized with a high degree of accuracy and attention to detail

• Possess ability to quality review own work and work of peers

• Possess strong analytical and problem solving skills

• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally

• Must be a team player who works well with a group

• Ability to work with minimal supervision while fulfilling all obligations

Minimum Qualifications

• High School diploma or GED