SRE/Zscaler Operations Specialist*

Step into a critical role as a SRE/ DevOps Engineer in Jacksonville, FL, where you'll ensure robust, secure, and reliable IT services for a large enterprise. Work onsite 2-3 days per week supporting Device Management End User platforms, covering mobility, remote access, server computing, and more.

This opportunity puts you at the forefront of IT operations, managing over 150,000 mobile endpoints and partnering with vendors, engineering teams, and service desks. If you're proactive, detail-oriented, and thrive in fast-paced settings, your expertise will be instrumental in disaster recovery, service improvement, and incident reduction. Enjoy a dynamic environment where your technical and people skills directly influence organizational stability and innovation.

Required Skills & Experience

• Strong expertise in Zscaler Proxy (ZPA, ZIA, ZDX)-deployment, support, troubleshooting, and architecture
• Knowledge of Zscaler Client Connector (ZCC)-packet capture and analysis
• Understanding of certificates, cryptography, and security protocols
• Experience with disaster recovery (DR), business continuity planning (BCP)
• Excellent documentation skills (KOPs, KBs, FAQs, operational docs)
• Proficiency with SIEM products (e.g., Splunk), monitoring tools, and dashboard creation
• Working knowledge of LAN, WAN, server data networks, and datacenters
• Strong grasp of OSI Model, TCP/IP stack, and firewall operations
• Experience supporting remote access solutions on Unix/Windows servers
• Ownership of project deliverables, configuration changes, and process improvement
• Automation and incident/problem/change management workflow improvement
• Strong analytical, organizational, and risk management skills
• Experience in IT risk management, security solutions, authentication, and authorization
• Ability to support and troubleshoot application deployment issues
• Effective communication skills for internal/external clients and vendor teams

Desired Skills & Experience

• Experience with MobileIron, Intune, and related device management platforms
• Familiarity with Smartsheet, Jira, and collaborative workflows
• Prior engagement with managed/hosted service providers for desktop or printing environments
• Network/Firewall expertise (load balancers, WAF operations)
• Previous people management or leadership skills within IT operations

What You Will Be Doing
Tech Breakdown

• 35% Operational Support (platforms: Zscaler, MobileIron, Intune, remote access)
• 25% Incident/Problem/Change Management & Disaster Recovery (DR) Coordination
• 20% Technical Troubleshooting & Vendor Engagement
• 10% Documentation & Process Improvement
• 10% Monitoring, Reporting, and Automation

Daily Responsibilities

• 40% Hands-On Ops Support & Troubleshooting (mobile endpoints, platform issues)
• 25% Disaster Recovery, Outage Management, Risk Analysis
• 20% Documentation, FAQs, Knowledge Base Updates
• 10% Team Collaboration (service desk, vendors, engineering)
• 5% Service Improvement & Release Planning