Desktop Support Engineer

We are looking for a capable resource to coordinate tasks, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation''s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Los Angeles, CA 

Other Locations - 

Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.
This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

● Provide on-site desktop and IT support for end users at the client location.
● Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
● Install, configure, and maintain hardware, operating systems, and enterprise software applications.
● Support network connectivity issues, including LAN troubleshooting.
● Assist with device setup, replacement, and hardware installations.
● Perform basic network troubleshooting using console access when required.
● Document service activities and communicate updates to the service delivery team.
● Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

● Strong knowledge of Windows operating systems and desktop environments
● Experience in hardware troubleshooting and replacement
● Basic understanding of networking (LAN connectivity, switches, routers)

● Ability to diagnose and resolve desktop, printer, and peripheral issues
● Good communication and customer service skills
● Ability to work independently in onsite support environments

Tools Required to Carry

Engineers must carry the following tools while attending onsite support requests:
● Windows Laptop
● LAN Cable
● Console Cable
● Screwdriver Toolkit
● Basic IT troubleshooting tools

Work Model

● On-demand / field support role
● Work assignments will be shared by the Service Delivery Team
● Engineers will be contacted via phone or email when support is required
● Engineers will receive site location, SPOC details, and reporting time before each assignment
● No guaranteed number of working hours

Contract Type
● Independent Contractor (1099)

Interested candidates are invited to send their resumes to: