IT/Desktop Support

IT/Desktop Support

As an IT/Desktop Support professional, you will be the first line of support for our team, ensuring that our hardware and software environments are running smoothly and efficiently. You will provide essential technical support to our staff, addressing issues related to Windows and Mac operating systems, printers, and network connectivity. Your role will involve troubleshooting, problem-solving, and collaborating with various departments to maintain a seamless IT environment.

Responsibilities

• Provide technical support for Windows and Mac operating systems, including installation and configuration.
• Assist with hardware support and troubleshooting, ensuring all devices are functioning correctly.
• Manage printer support, including installation, configuration, and troubleshooting of network printers.
• Offer network support by resolving connectivity issues and ensuring smooth network operations.
• Collaborate with internal teams to resolve complex technical issues and provide solutions.
• Maintain an accurate inventory of hardware assets and ensure the proper disposal of obsolete equipment.
• Assist with the setup and configuration of new hardware and software as needed.

Requirements

<>Required Skills

• Strong knowledge of Windows and Mac operating systems, including installation and configuration.
• Familiarity with printers, networks, and network printer installation.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proficient in using IT support, system support, hardware troubleshooting, desktop support, Windows installation, printer troubleshooting, network support, hardware support, network printer installation, outlook configuration, and IT services tools.