Cloud DevOps / Credential Management Engineer

• Serve as a subject-matter expert in credential management systems with a primary focus on Intercede MyID, PKI, and associated identity and access management technologies.
• Provide advanced engineering, troubleshooting, and cloud support services while collaborating with development, security, and infrastructure teams to design and maintain secure, scalable, automated solutions.
• Work independently or as part of a cross-functional team to support mission-critical environments.
• Provide infrastructure, engineering, and operational support for Cloud-hosted applications delivered through client Cloud Services.
• Support environments operating on Amazon Web Services (AWS) and/or Microsoft Azure.
• Use Terraform and/or Ansible to manage, configure, and automate cloud systems across Microsoft Windows and Linux environments.
• Collaborate with application development teams to design, develop, and maintain CI/CD automation workflows.
• Automate provisioning and setup of new application environments for testing, staging, and production.
• Design and implement application build packaging and deployment automation.
• Implement performance monitoring systems, establish baselines, and configure proactive alerting to support incident management.
• Troubleshoot production and infrastructure issues to minimize user impact.
• Improve processes, automation, and system designs to enhance system reliability, maintainability, and security.
• Apply security best-practice principles across systems.
• Identify recurring issues and perform root-cause analysis for durable remediation.
• Support and maintain credential management solutions including Intercede MyID, HID solutions, and PKI systems.
• Troubleshoot and configure drivers, middleware, smart cards, authentication devices, and related software.
• Support Windows Server environments and perform database administration tasks related to credentialing systems.

• Minimum of 5 years of relevant IT or engineering experience, including 1–2 years of cloud support experience.
• Hands-on experience working with credential management systems including Intercede MyID, HID solutions, PKI infrastructures, and certificate lifecycle management platforms.
• Proven troubleshooting skills for drivers, middleware, credentialing software, and authentication technologies.
• Experience supporting and engineering Windows environments, including DBA responsibilities for Intercede or similar systems.
• BA/BS in Computer Science, Information Systems, Business, or related field.
• Ability to obtain and maintain a Federal or DoD Public Trust clearance; candidates must receive adjudication prior to onboarding.
• Preferred: Active Public Trust or Suitability determination.

• Master’s degree may substitute for four years of experience.

Ref: #851-Rockville-S1