Engineering Director, AI Agents

The Mission

Aircall is looking for an Engineering Director, AI Agents who thrives in high-stakes, high-growth environments. This is a role for a "Product-First" engineer—someone who doesn't just build to spec, but holds a strong point of view on how the product should evolve. You will lead the charge in turning our deep AI capabilities (LLMs, Voice Agents, TTS) into seamless, market-leading features.

Key Responsibilities

• Execution over Everything: Drive the roadmap with an obsessive focus on shipping. You are responsible for the "how" and the "when," ensuring the team hits milestones in a flexible, evolving environment.
• Entrepreneurial Solutions: Drive X-functional collaboration with Sales and Product to build solutions that solve latent customer needs—innovating where others see roadblocks.
• Strategic Flexibility: Be ready to scale up and absorb new workstreams (e.g., Messaging) as the organizational needs shift.
• Technical Voice: Explain complex AI concepts (like Voice Agents) simply to non-technical stakeholders while maintaining a hands-on foundation in the tech stack.
• Technical Depth: Proficient in TypeScript, Python, and React. Deep experience with integrations/APIs and the AI/LLM landscape.
• Scale: Experience managing 15+ engineers and a demonstrated ability to scale organizations during shifts in product priority.

Experience & Profile

• Scale & Leadership: You have a proven track record of managing engineering organizations of 15–20 people. You know how to scale teams, mentor leads/engineering managers, and maintain high delivery standards during rapid growth.
• High-Velocity Pedigree: You've cut your teeth at fast-moving, high-bar tech companies (e.g., Stripe, Meta, Amazon) or high-growth startups. You understand "fast" means both speed of code and speed of decision-making.
• Product Visionary: You have "Product Sense." You can hold your own in debates with strong-willed Product and Sales leaders because you understand the user and the business as well as the code.
• Applied AI Focus: You will lead a team of high-caliber AI talent to ship Applied AI solutions. You should be deeply aware of AI industry trends and the practical application of LLMs and Voice and messaging Agents.
• Technical Stack: You are a technically deep leader who can engage at the architecture and design level — helping the team think through hard problems while keeping a long-term view on decisions that matter. You know how to move fast without creating the kind of debt that slows everything down later.