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Operations & Project Management

Amazon Connect Product Manager

GalentPlano, TX🇺🇸United StatesPosted 13 Aug 2026

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

  • Proven enterprise product management experience defining, launching, and supporting complex software or customer experience products
  • Strong ability to translate business objectives, customer needs, and operational constraints into clear product strategy, roadmaps, and prioritized requirements
  • Hands-on experience partnering with engineering, architecture, operations, and business stakeholders to deliver cloud-based platforms and integrations
  • Experience leading product discovery, migration planning, adoption, and cost/performance optimization initiatives
  • Working knowledge of Agile delivery, backlog management, release planning, SDLC practices, and source-control enabled delivery workflows
  • Track record of driving high-impact, reliable, and scalable outcomes in complex enterprise environments
  • Data-driven approach to product decisions, including KPI definition, analytics, customer feedback, experimentation, and benefits realization
  • Experience defining user journeys, process flows, APIs/integration requirements, and acceptance criteria for technical delivery teams
  • Preferred: Product Management certification such as CSPO, Pragmatic, or equivalent; cloud platform familiarity including AWS is beneficial
  • A big plus: Amazon Connect/contact center exposure, omnichannel service operations, telephony, IVR, WebRTC, and agent/customer experience familiarity
  • Ability to leverage AI capabilities (e.g., GenAI-assisted discovery, market/customer analysis, prioritization, automation, and insight generation) to accelerate product outcomes

Skills

Agile

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