Quick overview
Job description
Core Responsibilities
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Serve as the go-to expert on platform capabilities and limitations, supporting both internal teams and external partners/advertisers.
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Troubleshoot segment issues ahead of escalation — understanding nuances of platforms and expected SLAs for for modeling and distribution.
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Lead onboarding, auditing, and taxonomy strategy for data partners and agencies.
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Create and present business reviews for data partners.
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Own custom partner reporting as required and maintain accuracy of taxonomy pricing and destinations.
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File and escalate platform tickets between account teams and Engineering/Product — covering access requests, cross-region data bridging, segment permissions, importer/ID mapping, and export capability.
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Support identity match testing and onboarding architecture for new data imports (S3/SFTP).
Required Qualifications
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1–3 years of experience in ad tech, programmatic operations, partner/account management, or a related platform-support role.
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Working knowledge of DSPs (The Trade Desk, DV360) and how audience segments surface, price, and activate within them.
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Familiarity with data partner or SSP integrations and segment/taxonomy management.
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Comfort troubleshooting technical issues and coordinating across account, product, and engineering teams.
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Eagerness to expand knowledge across programmatic ecosystems, audience targeting, and identity resolution.
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Strong Excel proficiency (SUMIFS, INDEX/MATCH, pivot tables, VLOOKUP).
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Excellent written and verbal communication skills for both internal and client-facing contexts.
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BA/BS in Marketing, Business, Data, or a related field.
Preferred Experience
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Direct experience with identity or data partners such as Acxiom, Experian, or ThinkNow.
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Familiarity with S3/SFTP data onboarding and audience file formatting methodology.
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Intimate knowledge of Programmatic advertising with working knowledge of DMPs, DSPs, SSPs, and identity resolution.
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Working knowledge of SQL.
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Proficiency with CRM and project management tools (Salesforce, Jira, Asana, etc.)
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