Quick Overview
Seniority
Entry Level
Employment type
Full Time
Work mode
On Site
Location
Pune, MH, India
Posted
7 hours ago
CRMContinuous ImprovementOpera PMSRevenue Management
Job Description
- Manage all individual and group reservation requests through phone, email, and online channels in a timely, professional, and brand-aligned manner,
- Ensure all reservations are accurately created, updated, and maintained in the system with complete guest profiles, preferences, and special requests,
- Maintain up-to-date knowledge of room categories, rates, packages, promotions, and hotel services,
- Demonstrate strong product and brand knowledge to effectively upsell and cross-sell in line with revenue objectives,
- Work closely with Front Office, Sales, and Revenue Management teams to optimize inventory utilization and maximize revenue opportunities,
- Adhere strictly to company policies and procedures regarding payments, cancellations, amendments, and data protection,
- Anticipate guest needs and personalize reservations to deliver a bespoke luxury experience,
- Handle VIP, corporate, and special request reservations with the highest level of attention, confidentiality, and care,
- Prepare and submit daily, weekly, and monthly reservation reports as required,
- Build and maintain strong professional relationships with travel agents, corporate partners, and internal departments,
- Actively participate in trainings and contribute to continuous improvement of service standards and reservation processes.
- Minimum 3 years of experience in a similar role within a luxury or 5-star hotel environment,
- Excellent verbal and written communication skills in English (additional languages are an asset),
- Strong working knowledge of Opera PMS, CRM systems, and online booking channels,
- Highly detail-oriented with strong organizational, planning, and multitasking skills,
- Guest-focused, sales-driven mindset with a polished, professional, and warm service approach,
- Ability to work effectively under pressure while maintaining accuracy and professionalism,
- Flexibility to work shifts, including weekends and public holidays.
Similar jobs
- IN
Lead Client Growth Manager - India
NewAuto ApplyInMobi
Bengaluru🇮🇳Hybrid9 hours agoMachine LearningAccount ManagementAgile+4 - FP
Property Management Specialist
NewAuto ApplyFresh Prints
Philippines and India (Remote)🇮🇳Remote1 hour agoCRMCall CenterCompliance+2 - EG
Immigration Specialist
NewAuto ApplyEnvoy Global, Inc.
Hyderabad🇮🇳Hybrid10 hours agoEnvoySalesforceCase Management+6 - EA
Pricing Analyst
NewAuto ApplyEasyship
Bengaluru🇮🇳Hybrid7 hours agoSQLLookerTableau+2 - CA
Integrated Development Environment (IDE) Lead - Vadodara
NewAuto ApplyCapco
Pune🇮🇳Hybrid5 hours agoMicroservicesContinuous ImprovementGit+2 - BO
Renewals Executive
NewAuto ApplyBottomline
India🇮🇳Hybrid11 hours agoCase ManagementContinuous ImprovementCustomer Retention+8 - AL
Senior Engineering Manager - Product Platforms
NewAuto ApplyAlphaSense
India🇮🇳Remote9 hours agoEquity ResearchGraphQLPerformance Management+1 - ZI
Principal - Program Management & Consulting
NewAuto ApplyZinnov
Bengaluru🇮🇳Hybrid9 hours agoAgileBusiness DevelopmentContinuous Improvement+1 - WM
Digital Media Planning - Senior Executive
NewAuto ApplyWPP Media
Bengaluru🇮🇳Hybrid3 hours agoMarketoMental Health - EG
Travel Agent, Schedule change
Auto ApplyEtraveli Group
Mumbai🇮🇳On-site3 weeks agoWorkday - PE
Manager, Onboarding
NewAuto ApplyPebl
Bengaluru🇮🇳Hybrid9 hours agoCSATComplianceOnboarding+3 - AC
Senior Analyst- Insights & Analytics
NewAuto ApplyAcumetis
Madhuravada🇮🇳Hybrid5 hours agoSQLTableauMarket Research+8
