Retail Sales Lead (Full-Time)

We create innovative products and experiences that inspire fans, entertain audiences and develop children through play.

We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers
At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description
, The Team:
The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other.

Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers. The Retail Lead is located at the AG Retail Chicago location and reports directly to the Assistant Department Manager.

This position is responsible for assisting the retail sales manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests.

Support the retail sales manager in all business functions including, but not limited to merchandise management, business analysis, and staff development.
~ Execute supervisory duties, including floor presentation visual standards, coaching and motivating staff, monitoring business and stock levels in the department, communicating with management, maintaining communication and coaching binders, preparing staff schedule for ensuring adequate floor coverage, motivating team members to meet or exceed sales goals, tracking sales performance analyzing results for management, and delegating responsibilities to the team to improve work flow and increase staff skills.
~ Leads by example by delivering exceptional and engaging customer service to ensure an excellent guest experience.
~ Fulfills responsibilities of the Manager on Duty by overseeing the sales floor and solving customer service concerns as they arise.

A strong customer service background, with lead/supervisory experience, preferred.
~ Must enjoy children and possess a warm and friendly demeanor.
~ Well-developed computer skills essential; must be a skilled user of Microsoft Excel, Outlook, and Word.
~ Ability to work a flexible schedule including nights, weekends, and holidays. American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential.

Partnership is our process and our collective capabilities is our superpower.
~ We are a performance-driven company. American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (MAT, ), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world.

We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world’s leading retail and ecommerce companies.

We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities. The pay range for this position is between $x19 and $22.80 per hour. The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.