M365 Copilot SME

Role: M365 Copilot SME

Location: Charlotte/ New Jersey (Hybrid).

Mandate Skill: M365 Copilot.

Roles & Responsibilities

• Develop and maintain a Copilot adoption and optimization roadmap.
• Provide recommendations on emerging Microsoft Copilot capabilities and roadmap features.
• Advise on security, compliance, privacy, and responsible AI practices.
• Ensure alignment with organizational policies and regulatory requirements.
• Develop strategies to increase Copilot adoption and user engagement.
• Facilitate workshops, training sessions, and office hours.
• Create best-practice guides, FAQs, playbooks, and user enablement materials.
• Develop a deep understanding of the organization''s Microsoft 365 environment.
• Assess Copilot readiness across Teams, SharePoint, OneDrive
• Provide guidance on feature enablement, configurations, and optimization opportunities.
• Assist with troubleshooting and resolution of complex Copilot-related issues.
• Collaborate with Microsoft, partners, and internal teams as required.
• Identify risks, issues, assumptions, and dependencies impacting Copilot adoption.
• Develop mitigation strategies and escalation plans.
• Monitor organizational readiness and implementation challenges.
• Provide regular status reporting to leadership and stakeholders.
• Track action items and ensure follow-through on recommendations.
• Good Communication Oral and Written
• Presentation Skills
• Individual player , work independently

Required Qualifications

• 5+ years of experience with Microsoft 365 technologies.
• 2+ years of experience with Microsoft 365 Copilot and AI-enabled productivity solutions.
• Strong knowledge of:
• Microsoft 365 Copilot
• Microsoft Teams
• SharePoint Online
• OneDrive for Business

Preferred Qualifications

• Microsoft 365 Certified: Enterprise Administrator Expert.
• Microsoft Applied Skills or certifications related to Microsoft Copilot.
• Experience implementing AI governance and responsible AI practices.
• Experience working in large-scale enterprise environments.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.