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Problem, Knowledge & Event Lead (ITIL/SIAM)

LeidosMelbourne, Victoria🇦🇺AustraliaPosted 13 Sept 2026

Why This Role Stands Out

This role offers a fantastic opportunity to drive IT service excellence and continual improvement within a leading organization, perfect for a proactive and collaborative individual passionate about ITIL best practices. You'll have the chance to shape key IT processes and work within a dynamic hybrid environment, so seize this chance to advance your career!

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Melbourne, Victoria, Australia

Job Description

Leidos Australia is seeking a Problem, Knowledge & Event Coordinator to deliver ITIL 4 aligned services within a SIAM model. You will oversee Problem, Knowledge and Event Management, ensure governance, and drive continual improvement across multiple ITIL practices.

You will coordinate cross-functional teams, develop playbooks and SOPs, and engage stakeholders to optimize reporting and service automation. Australian citizenship and Baseline clearance eligibility are required.

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