Bilingual Account Representative

Physician and Tactical Healthcare Services, LLC (PATHS) seeks a Bilingual Account Representative to support patients in rural and underserved communities. In this role, you will handle inbound and outbound patient communications, schedule visits (including telehealth), verify insurance, explain balances, set up payment plans, and resolve billing or access issues with empathy and accuracy. You'll collaborate with clinicians and care teams to coordinate services, maintain detailed records in EHR and billing systems, and ensure HIPAA compliance. This position is ideal for mission-driven professionals who thrive in a fast-paced, patient-centered environment.

Responsibilities

• Handle inbound and outbound bilingual patient calls and messages
• Schedule in-person and telehealth appointments for primary and specialty care
• Verify insurance eligibility and benefits for patients
• Explain account balances and establish payment plans as needed
• Resolve billing, access, and service issues with empathy and accuracy
• Maintain accurate documentation in EHR and billing systems
• Support telehealth workflows and patient onboarding to virtual visits
• Coordinate with clinicians and care teams to support patient-centered care
• Ensure compliance with HIPAA and organizational policies
• Contribute to a mission-driven, service-focused culture

Required Skills

• Bilingual verbal communication
• Bilingual written communication
• Patient account management
• Healthcare customer service
• Insurance verification
• Electronic health record (EHR) systems
• Telehealth workflow support
• Data entry and documentation
• Call center or high-volume phones
• HIPAA compliance