Accounts Receivable Escalations Analyst

Key Responsibilities:

• Preparation of demand letters, termination letters and final collection notices for Senior Care accounts, QuickMar, Pharmacy and other streams of business as needed.
• Investigation and analysis of various customer scenarios.
• For escalated customers, update and maintain accurate customer files with all applicable correspondence and report to AR Escalations Manager on status as required.
• Support the AR Escalations Manager with assisting in developing payment plans and solutions to collect outstanding balances and assist in managing required communications externally and internally associated to these accounts.
• Supporting collection’s activities relating to mixed portfolio of low dollar customer accounts, including communication with customers regarding collections issues, actions, payment inquires and invoicing.
• Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required.
• Communication with customers within assigned portfolio regarding collections issues, actions, payment inquires and invoicing
• Recognize billing issues through research and regular reconciliation.
• Preparation of monthly account breakdowns and analysis, as required by the Manager and customers.
• Compilation and provision of invoice copies, credits and unapplied payment details, as required.
• Preparation and reconciliation of accounts, unapplied credit balances, credit notes as assigned.
• Coordination of monthly pre-authorized payments with customers and the Payments team for assigned portfolio.
• Participate in conference calls with customers and internal partners supporting recovery of past due invoices for small dollar accounts on AR Digital team and AR Escalations as needed.
• Onboarding support of new team members including coordination of any co-op assignments within the team with coordination of the AR Escalation Manager.
• Any ad hoc tasks assigned by management as required to support the overall team objectives and success of the AR Escalations and AR Digital Teams.

Required Experience:

• Bachelor's degree in accounting or 3+ year's experience processing accounts receivable.
• Must possess a high level of moral judgment for handling confidential information and monetary transactions.
• Strong diplomatic, negotiation and conflict resolution skills in order to handle late payment discussions.
• Effective attention to detail and high degree of accuracy managing reconciliations.
• Strong communication skills (both verbally and in writing) are essential, including the ability to confidently discuss disputes and deductions with internal teams and external stakeholders.
• Must be a team player and have the ability to effectively work within a strong cross functional environment.
• Demonstrated experience championing change in a fast-paced environment.
• Experience coaching within a diverse team and in a business to business environment.
• Sound analytical thinking, planning, prioritizing and execution skills.
• Excellent computer skills with a strong working knowledge in Microsoft Word and Excel.
• Working understanding with the US Health Care system - would be a benefit.