Retail Commission Sales Associate - Furniture/Mattresses/Rugs, Castleton - FullTime

Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day
Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview
As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you are at the forefront of creating exceptional shopping experiences in our Furniture department. You will build lasting customer relationships by offering personalized service, demonstrating deep product knowledge, and helping customers find furniture solutions that suit their lifestyles and needs. In this role, you’ll be responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging customer engagement with our loyalty program.

In addition, you will support inventory and fulfillment activities within your department. You’ll use technology to assist customers in visualizing their purchases, placing orders, and comparing products. By staying current on product training through digital tools and vendor resources, you’ll provide expert guidance and confidently address customer questions and concerns. Your commitment to service continues beyond the sale, maintaining contact throughout the delivery process and resolving issues to ensure satisfaction. How our Selling Colleagues spend their day…

• Our colleagues begin each day energized and ready to make an impact. They

Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence.

• On the floor, they focus on the customer - offering a warm welcome, making
• Throughout the day, they maintain a shoppable space by recovering the floor,
• They always Finish Strong - sharing our Loyalty program benefits, making sure

They’ll also keep in touch with customers through the pre- and post-delivery process to ensure a positive delivery experience.

• We believe service starts with each other - supporting one another with
• And we know that excellence is a journey - we strive to improve every day,

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here
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Who You Are

• Flexible availability, including days, evenings, weekends and holidays with
• Must be able to:
• Understand and communicate effectively with customers, co-workers, and
• Read and understand employment policies and safety rules/procedures in

English

• Be comfortable communicating and collaborating with customers and colleagues
• Meeting daily sales goal challenges along with Client and Protection plan
• Responsible for acquiring new customers by opening credit accounts and
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing
• You can handle electronic devices with no problem
• 1-2 years of related experience is required

Essential Physical Requirements You Will Perform

• This position requires talking, lifting, constant moving, standing, and
• Standing for at least two consecutive hours, lifting at least 25lbs.,
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, necessary to perform job

What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future.
Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial

Access the full menu of benefits offerings here
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About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving
Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity
Employer, committed to an inclusive work environment.
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