Salesforce Business Analyst

🚨 W2 ONLY | No C2C | No 1099 | No Third-Party Vendors

📍 Location: Charlotte, NC
💼 Employment Type: W2 Only
🏢 Work Model: Onsite
🕐 Experience: 12+ Years

Job Summary

We are seeking an experienced Salesforce Business Analyst with 12+ years of IT/business analysis experience and strong hands-on experience with Salesforce CRM platforms. The ideal candidate will work closely with business stakeholders, Salesforce administrators, developers, architects, and QA teams to gather requirements and deliver effective Salesforce solutions.

Required Qualifications

• 12+ years of experience in Business Analysis, with strong Salesforce experience.
• Strong hands-on experience with Salesforce Sales Cloud and Service Cloud.
• Excellent understanding of Salesforce CRM functionality, business processes, and data models.
• Strong experience gathering, analyzing, and documenting business requirements.
• Experience creating BRDs, FRDs, User Stories, Use Cases, Acceptance Criteria, and Process Flows.
• Strong understanding of Salesforce configuration and customization capabilities.
• Experience with Salesforce Objects, Fields, Relationships, Validation Rules, Flows, Reports, Dashboards, and Security.
• Strong knowledge of SDLC and Agile/Scrum methodologies.
• Experience with Jira, Confluence, or similar tools.
• Strong experience with UAT, test scenarios, test cases, defect management, and production validation.
• Experience working with Salesforce integrations and APIs.
• Strong communication and stakeholder-management skills.

Salesforce Skills

• Sales Cloud
• Service Cloud
• Experience Cloud
• Salesforce CRM
• Salesforce Objects & Data Model
• Salesforce Flow
• Reports & Dashboards
• Validation Rules
• Security & Sharing
• Data Migration
• Salesforce Integrations & APIs
• UAT

Responsibilities

• Gather and analyze complex business and technical requirements.
• Translate business requirements into detailed Salesforce user stories and functional specifications.
• Collaborate with Salesforce Developers, Administrators, Architects, and QA teams.
• Analyze existing Salesforce processes and identify opportunities for improvement.
• Create BRDs, FRDs, process flows, user stories, and acceptance criteria.
• Participate in Salesforce solution design and requirement-validation sessions.
• Support Salesforce configuration, testing, UAT, and deployment activities.
• Develop UAT scenarios and coordinate with business users during testing.
• Analyze data and assist with data migration and validation.
• Facilitate stakeholder meetings, workshops, demos, and requirement walkthroughs.
• Track requirements throughout the SDLC and ensure successful delivery.

Preferred Qualifications

• Salesforce Business Analyst or Administrator Certification is a plus.
• Experience with Salesforce CPQ, Marketing Cloud, Financial Services Cloud, or other Salesforce products.
• Experience with enterprise Salesforce implementations.
• Strong SQL/data analysis experience.
• Experience in Banking, Financial Services, Healthcare, Insurance, or Retail is a plus.

Key Skills

Salesforce | Business Analysis | Sales Cloud | Service Cloud | Requirements Gathering | User Stories | BRD | FRD | UAT | Agile/Scrum | Jira | Confluence | Salesforce Configuration | Data Analysis | CRM | Process Improvement