Business Analyst - Recruitment & Applicant Tracking

SALESFORCE BUSINESS PARTNER & DOMAIN EXPERT
Business Analyst - Recruitment & Applicant Tracking
Dallas, TX or Remote
Long Term

Rolemandate
Own the IT-business relationship, translate priorities into measurable outcomes, and
connect Salesforce capabilities to domain needs.
Position Summary
The Business Analyst - Recruitment & Applicant Tracking serves as a strategic technology partner and domain
expert for the organization's recruiting and applicant tracking capabilities, with a primary focus on solutions
delivered through Salesforce.
This role owns the day-to-day relationship between the IT organization and key business stakeholders within
the Recruitment and Applicant Tracking domain. The Business Analyst develops a deep understanding of
business strategy, operational processes, priorities, challenges, and desired outcomes and ensures that
technology investments are aligned to those needs.
The successful candidate will combine strong business analysis and stakeholder management skills with
operational knowledge of Salesforce and an understanding of modern recruiting and applicant tracking
processes. This individual does not need to be a Salesforce developer or administrator, but should understand
Salesforce capabilities well enough to identify opportunities, evaluate solution approaches, challenge
assumptions, and partner effectively with architects, product leaders, developers, and administrators.
The role will also be expected to maintain awareness of evolving Salesforce capabilities, including AI,
automation, platform functionality, and emerging product capabilities, and identify opportunities to apply
those capabilities to improve business outcomes.

Key Responsibilities
Serve as the primary IT business partner and domain expert for Recruitment and Applicant Tracking
stakeholders.
Build and maintain strong relationships with business leaders, operational teams, subject matter experts,
and technology delivery teams.
Develop a detailed understanding of recruiting operations and applicant workflows, business priorities, pain
points, performance measures, and strategic objectives.
Translate business strategies and operational problems into clearly defined business outcomes, capabilities,
processes, and technology requirements.
Maintain a prioritized view of business needs and opportunities across the Recruitment and Applicant
Tracking domain.
Facilitate discovery sessions, process reviews, requirements discussions, and solution-design conversations
with business and technology stakeholders.
Evaluate requests within their broader business and technology context rather than treating individual
requests as isolated enhancements.
Partner with Salesforce architects, developers, administrators, integration teams, and other technology
specialists to develop effective solutions.
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Job Description | Draft | September 2026
Business Analyst - Recruitment & Applicant Tracking
Understand Salesforce platform capabilities sufficiently to help determine when requirements can be met
through standard functionality, configuration, automation, integration, AI capabilities, or custom
development.
Maintain awareness of Salesforce product roadmap developments and proactively identify capabilities that
may provide value to the business.
Represent business context, priorities, and expected outcomes throughout solution design, development,
testing, implementation, and adoption.
Ensure that technology teams understand not only what is being requested, but why the capability matters
and how success will be measured.
Support prioritization and roadmap planning by helping stakeholders evaluate business value, urgency,
dependencies, effort, and expected outcomes.
Identify opportunities to simplify processes, eliminate unnecessary customization, improve automation, and
increase adoption of Salesforce capabilities.
Partner with stakeholders to define success measures and evaluate whether delivered capabilities achieve
the intended business outcomes.
Support user acceptance testing, change readiness, implementation planning, and adoption as appropriate.
Contribute domain knowledge, lessons learned, reusable patterns, and product insights to the Salesforce
Center of Excellence.

Domain Focus
The Business Analyst will develop and maintain expertise across Recruitment & ATS processes, including
areas such as:
Candidate and applicant lifecycle management
Recruiter workflows and productivity
Job and requisition management
Candidate sourcing and engagement
Application and submission processes
Candidate matching and qualification
Recruiting communications and activities
Workflow automation and task management
Recruiting metrics, reporting, and operational insights
Integrations with recruiting, sourcing, communications, and other supporting platforms
The exact functional scope may evolve as business processes and Salesforce capabilities change.

Required Qualifications
Demonstrated experience as a Business Analyst, Product Analyst, Business Systems Analyst, Product
Owner, or similar business-facing technology role.
Strong experience building trusted relationships with business stakeholders and serving as a primary point
of engagement between business and technology teams.
Ability to understand business operations, strategic priorities, and desired outcomes and translate them into
actionable technology initiatives.
Experience analyzing business processes and identifying opportunities for improvement, simplification, and
automation.
Strong facilitation, discovery, communication, and requirements-analysis skills.
Ability to communicate effectively with both business audiences and technical delivery teams.
Working knowledge of Salesforce or a comparable enterprise CRM platform.
Understanding of Agile or iterative software delivery practices.
Strong analytical judgment and ability to balance immediate business requests with longer-term platform
and architectural considerations.

Preferred Qualifications
Experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Agentforce, or related
Salesforce products.
Salesforce Business Analyst, Administrator, or other relevant Salesforce certification.
Experience with recruiting, staffing, talent acquisition, or applicant tracking systems.
Experience working within healthcare staffing, professional staffing, or another high-volume recruiting
environment.
Familiarity with AI-enabled recruiting, workflow automation, analytics, and modern candidate-engagement
technologies.
Experience participating in product roadmap development and prioritization.

Success in This Role
Success will be demonstrated by the ability to become a trusted partner to Recruitment leadership,
develop a strong understanding of the business and its priorities, ensure delivery teams have the
context necessary to build the right solutions, and proactively connect current and emerging Salesforce
capabilities to measurable improvements in recruiting outcomes.