Director, Strategic Enterprise Delivery

The Director, Strategic Enterprise Delivery is responsible for helping ACCC translate strategic priorities into coordinated, measurable execution across the organization.
Working closely with the Chief Operating Officer, the ACCC Leadership Team, and functional leaders, this role will create greater discipline, visibility, and accountability around ACCC’s most important cross-functional initiatives.
This is not a traditional project management role. The Director will help connect strategy to execution by ensuring major initiatives have clear objectives, ownership, milestones, dependencies, and measures of success. The role will also provide leadership with an enterprise view of priorities, progress, risks, and competing demands so the organization can make better decisions and execute more consistently.

Primary Duties & Responsibilities

This job description does not limit management’s ability to assign or adjust duties and responsibilities at any time.

Strategic Enterprise Delivery

• Translate organizational priorities into clearly defined initiatives with owners, milestones, expected outcomes, and measures of success.
• Maintain a consolidated view of ACCC’s most important strategic and cross-functional initiatives.
• Help ensure annual priorities, quarterly Rocks, major investments, and departmental initiatives are aligned to broader organizational goals.
• Identify dependencies, competing priorities, capacity constraints, and decisions requiring executive attention.
• Support leadership in adjusting priorities based on business needs, results, and organizational capacity.

Enterprise Intake and Prioritization

• Establish and manage a consistent intake process for significant new initiatives and cross-functional requests.
• Ensure proposed initiatives clearly identify the business problem, expected value, executive sponsor, required resources, dependencies, and success measures.
• Partner with Product, IT, Operations, Compliance, Finance, HR, and other functions to assess and appropriately route new initiatives.
• Provide leadership with clear information to support prioritization and investment decisions.
• Help prevent unplanned work and competing priorities from disrupting agreed organizational commitments.
  

Executive Visibility and Reporting

• Develop a concise enterprise portfolio view showing what ACCC is working on, why it matters, who owns it, current status, expected outcomes, and key risks.
• Establish a regular reporting cadence for major strategic initiatives.
• Support the COO and Executive Leadership Team in operating reviews, quarterly planning, and strategic discussions.
• Create visibility into what is currently underway, what is coming next, and what has been intentionally deferred.
• Ensure leadership has timely insight into stalled initiatives, material risks, resource conflicts, and cross-functional dependencies.

Outcomes and Accountability

• Ensure significant initiatives have clear and measurable business outcomes.
• Partner with executive sponsors and functional leaders to track whether intended outcomes are being achieved.
• Help evaluate whether major investments, vendors, and strategic initiatives are delivering the value originally expected.
• Establish a consistent process for reviewing completed initiatives and capturing lessons learned.
• Promote a culture focused on measurable outcomes rather than activity alone.

Strategic Planning and Organizational Effectiveness

• Support the COO in strengthening ACCC’s annual and quarterly planning processes.
• Help connect departmental plans and Rocks to enterprise priorities.
• Identify opportunities to improve organizational decision-making, prioritization, communication, and execution.
• Support change-management planning for major organizational and operational initiatives.
• Help ensure significant changes are introduced with appropriate communication, sequencing, ownership, and stakeholder engagement.
• Develop practical processes and tools that improve execution without creating unnecessary bureaucracy.

Role Scope

The Director, Strategic Enterprise Delivery owns the enterprise process, coordination, and visibility surrounding strategic execution. The role does not replace functional leadership or assume ownership of work that belongs within individual departments.

Functional leaders remain responsible for execution and results within their respective areas. The Director helps ensure that enterprise priorities are clear, cross-functional work is coordinated, risks and dependencies are visible, and leadership can determine whether strategic investments are producing intended results.

Initial Priorities

During the first 6 – 12 months, the Director will focus on:

·        Building ACCC’s enterprise strategic initiative portfolio.

·        Establishing a simple and consistent strategic intake process.

·        Support the COO in building an enterprise prioritization framework.

·        Connecting departmental Rocks and initiatives to broader organizational priorities.

·        Developing a regular executive reporting cadence for major initiatives.

·        Creating a clear Now, Next, and Later view of enterprise priorities.

·        Establishing standards for initiative sponsorship, ownership, milestones, and success measures.

·        Strengthening cross-functional intake and delivery between business teams, Product, and IT.

·        Creating greater visibility into major vendor implementations and strategic investments.

·        Improving organizational change management and communication for significant initiatives.

Measures of Success

Success in this role will include:

• Greater visibility into ACCC’s most important strategic initiatives.
• Clear ownership and measurable success criteria for major cross-functional work.
• Stronger alignment between enterprise priorities and departmental execution.
• Initiatives launched with appropriate planning, sponsorship, and success measures.
• Earlier identification and resolution of cross-functional risks and dependencies.
• Consistent delivery against agreed milestones and outcomes.
• Improved leadership visibility into organizational capacity and competing priorities.
• Demonstrated business results from major strategic initiatives and investments.
• Stronger organizational discipline around planning, prioritization, and execution.

Required:

·        Significant experience in strategy, operations, organizational planning, transformation, marketing, program leadership, or another cross-functional business function.

·        Demonstrated experience leading complex initiatives involving multiple departments and stakeholders.

·        Strong business judgment and the ability to translate strategic goals into practical execution.

·        Excellent communication, facilitation, and stakeholder-management skills.

·        Ability to organize complex and ambiguous work into clear priorities, ownership, and action.

·        Strong analytical skills and comfort using data and business outcomes to evaluate performance.

·        Demonstrated ability to influence across an organization without relying solely on formal authority.

·        Experience supporting executive leadership and facilitating senior-level decision-making.

·        Experience with organizational change or business transformation preferred.

Leadership Characteristics:

The successful candidate will be:

• Strategic while remaining practical and execution oriented.
• Highly collaborative and able to work across organizational boundaries.
• Comfortable operating in ambiguity and bringing structure to complex issues.
• Skilled at building alignment among leaders with different priorities.
• Focused on business outcomes rather than activity alone.
• Comfortable challenging assumptions and raising issues when necessary.
• Able to balance urgency with thoughtful planning and change management.
• Trusted to provide an objective enterprise perspective.
• Organized, disciplined, and able to maintain visibility across multiple strategic priorities.

Essential Functions

• This position requires on-site presence at the Newton, MA headquarters, four days per week, with the option to work remotely one day per week.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status.

The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

ACCC is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other protected characteristic as defined by applicable law. We believe in fostering a workplace where everyone feels valued, respected, and empowered to succeed.

If you need assistance or accommodation during the application process due to a disability, please contact HR@consumercredit.com.

• Comprehensive health insurance including medical, dental, and vision coverage
• Medical and dependent Flexible Spending Account (FSA)
• Short-Term and Long-Term Disability; Life Insurance
• 401(k) retirement plan with company matching
• Paid time off and paid holidays
• Remote work flexibility
• Professional development and training opportunities
• Supportive team environment and mission-driven culture