Content Modernization Author

Job#: 3052625
Job Description:
Content Modernization Author
Location: Remote (U.S)
Role Overview
The Enterprise Knowledge Management (EKM) team is responsible for improving the quality, consistency, and usability of enterprise knowledge content. This position will support the enterprise-wide transformation of knowledge assets, ensuring content is standardized, searchable, structured, and optimized for future AI-enabled knowledge experiences. The role involves partnering with business units, subject matter experts (SMEs), and content owners to review, revise, and modernize existing content.
Key Responsibilities

• Review, analyze, and modernize existing procedural, policy, reference, and knowledge content in accordance with EKM standards.
• Rewrite and restructure content using approved AI-enabled technologies, templates, content models, and style guides.
• Collaborate with business unit SMEs and content owners to validate content accuracy, completeness, and business intent.
• Ensure content adheres to plain-language and user-centered design principles to improve findability and comprehension.
• Apply metadata, tagging, and classification to support enterprise search and AI-readiness initiatives.
• Participate in content inventories, audits, and gap analyses to identify outdated or redundant information.
• Align content with established migration requirements and prepare knowledge assets for platform migration.
• Support testing, validation, and issue remediation activities associated with content modernization.
• Track content modernization progress and maintain status reporting for assigned business units.

Required Qualifications
Education: A Bachelor's degree in Communications, English, Journalism, Technical Writing, Knowledge Management, Business, Education, or a related field, or an equivalent combination of training and experience.
Experience: Experience creating, editing, or managing business, operational, instructional, procedural, or knowledge-based content. This includes experience collaborating with subject matter experts to document business processes and organizing complex information into concise documentation.
Technical Skills: Experience using Microsoft Office applications, including Word, Excel, PowerPoint, Teams, and SharePoint.
Preferred Qualifications

• Experience supporting enterprise content modernization, content migration, or knowledge management initiatives.
• Experience with structured authoring, content architecture, metadata management, or taxonomy development.
• Experience working in financial services, banking, credit unions, or regulated industries.
• Knowledge of knowledge management principles and content governance practices.
• Experience using knowledge management platforms or content management systems.
• Familiarity with AI-readiness concepts, including content standardization and metadata enrichment.
• Understanding of user experience (UX) writing and information architecture principles.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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