Desktop Support

Technical Skills:

• Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop software/ applications
• Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop , Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devicesGood general understanding of IT principles such as Networks, Hardware andDomains
• Working knowledge of leading software packages such as MS Office, Lotus Notes, and MS Outlook etc.
• Good working knowledge of Operating system such as Windows and Mac related software and applications
• Good experience in End User device hardware and software troubleshooting
• Good experience of supporting devices such as Printers and Meeting Room equipment s
• Knowledge of mobile devices, in particular Blackberry and iPhones
• Basic knowledge and familiarity with devices in Network and Compute environment