IT Support Specialist

Contract-to-hire

Overview

Seeking an experienced IT professional to provide technical support, troubleshoot system issues, and support day-to-day technology operations in a fast-paced environment.

Key Responsibilities

• Troubleshoot hardware, software, and connectivity issues
• Support end users across devices, applications, and business systems
• Manage support requests and resolve technical problems
• Assist with system deployments, upgrades, and equipment setup
• Maintain documentation, inventory records, and support processes
• Provide guidance on technical issues and best practices

Requirements

• 3+ years of IT support, desktop support, or help desk experience
• Strong troubleshooting and problem-solving skills
• Experience supporting business applications and technology environments
• Excellent communication and customer service skills
• Ability to manage multiple priorities independently

Preferred

• Experience with enterprise systems, user administration, or cloud technologies
• Technical certifications or equivalent experience

Additional Details

• Occasional travel may be required
• Participation in an on-call rotation as needed

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.