Health Benefits Coordinator

Conduent seeks a Field Health Benefits Coordinator to support government and commercial benefit programs in a dynamic, data-driven environment. In this role, you'll coordinate field-based benefit services, assist members with eligibility and coverage questions, and process enrollments using digital platforms. You'll analyze documentation, maintain accurate case records, and ensure compliance with program requirements. Working with cross-functional teams, you'll help improve service quality, support large-scale transformation initiatives, and grow your career in operations and client services.

Responsibilities

• Coordinate health benefit services and outreach for field-based client programs in professional and technical environments
• Serve as primary liaison between members, providers, and internal teams to resolve benefit inquiries and eligibility issues
• Process enrollments, changes, and terminations accurately using digital platforms and case management systems
• Analyze benefit data, documentation, and reports to ensure compliance with program rules and quality standards
• Educate members on coverage options, program requirements, and available resources via phone, email, and field interactions
• Track caseloads, service levels, and key performance metrics; escalate complex or high-risk cases appropriately
• Document all interactions and actions in CRM or case systems following privacy, security, and regulatory guidelines
• Support continuous improvement by identifying process gaps, trends, and opportunities to enhance service delivery
• Collaborate with cross-functional teams in operations, technology, and client services to support program performance
• Participate in training, coaching, and performance reviews to maintain up-to-date knowledge of benefit programs and tools

Required Skills

• Health benefits administration
• Case management systems
• Customer service in healthcare or benefits
• Eligibility and enrollment processing
• Regulatory compliance (HIPAA, privacy)
• Data entry and accuracy
• Microsoft Office (Excel, Outlook, Word)
• CRM or ticketing platforms
• Field outreach and client coordination
• Reporting and metric tracking