Senior Digital Technical Coordinator

Looking for an opportunity to utilise your website optimisation, digital platforms and technical coordination experience to make a difference for displaced people around the world every day?

13-month parental leave contract, full time

Competitive salary with salary packaging benefits

Hybrid work arrangement with office located in Sydney CBD

ABOUT US

Our passionate team empowers refugees to find safety and protection when they need it most.

Australia for UNHCR is the UN Refugee Agency's partner in Australia, raising funds and awareness to assist people forced to flee conflict, disaster or persecution. With more than 120 million people now forcibly displaced worldwide, this work has never been more vital.

At Australia for UNHCR, we harness the generosity of Australians to help UNHCR deliver life saving aid during humanitarian emergencies. This aid includes shelter, clean water, medicine, emergency cash assistance and counselling. We also support long term education, healthcare and employment programs to help refugees rebuild their lives and create more secure futures. As part of the UN network, we make a difference for millions of people every year.

WHO WE ARE LOOKNG FOR

Our people are collaborative and inclusive team players, committed to finding new ways to increase support for refugees. We are looking for:

A highly motivated, detail-oriented digital professional who is collaborative, adaptable and comfortable working in a fast-paced environment with competing deadlines.

A proactive problem-solver with strong project management, communication and stakeholder engagement skills, who is open, approachable and acts with integrity.

YOU'LL MAKE AN IMPACT BY

Leading the technical performance, optimisation and ongoing development of the Australia for UNHCR and Aotearoa New Zealand for UNHCR websites.

Managing the day-to-day relationship with our external website development partner, including coordinating new features, testing and issue resolution.

Monitoring website performance, behavioural data and analytics, and translating insights into user experience and website optimisation improvements.

Leading conversion rate optimisation activity, including A/B and multivariate testing, success measurement and post-test analysis.

Supporting technical SEO, Shopify and other ecommerce platform improvements and the optimisation of donor journeys to maximise fundraising outcomes.

WE WOULD LIKE YOU TO HAVE

Demonstrated experience managing website performance, user experience improvements, analytics and platform development.

Experience working with CMS platforms, web developers and external suppliers; experience with Umbraco is preferred.

Knowledge of HTML and CSS, responsive design principles, and the ability to apply user experience principles across new and existing websites.

Experience in search engine optimisation and conversion rate optimisation, including the use of digital analytics and optimisation tools.

Strong communication, stakeholder engagement and project management skills, proficiency in Microsoft Office and excellent attention to detail, with the ability to manage competing deadlines.

WHAT YOU'LL GET IN RETURN

Working at Australia for UNHCR means that you get to make a difference for refugees every day. Our people give their best, work with compassion, and feel valued and supported. We have an inclusive and supportive culture built on a shared purpose.

How do we know this? Our employees tell us! Our 2026 employee engagement survey revealed that:

93% of employees are proud to work at Australia for UNHCR

93% of employees feel trusted and valued by their Manager

93% of employees feel people of all cultures and backgrounds are respected and valued

We also offer:

A competitive salary commensurate with the NFP sector

Access to $15,900 salary packaging

Additional leave entitlements with five weeks of annual leave

A flexible and hybrid work environment

A focus on wellbeing, including weekly fruit box, access to a holistic Employee Assistance Program with offerings on mental health, nutrition, parenting, financial support and much more

A focus on learning and development at individual, team and organisational levels

We are a workplace that embraces diversity, inclusion and equal opportunity. We recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We welcome applications from people with diverse experiences and cultural backgrounds, including migrants and former refugees.