IT Help Desk Specialist

Required Experience

• 7+ years of enterprise IT Help Desk/Desktop Support
• Windows 10/11 administration
• macOS administration
• iOS and Android support
• Microsoft Entra ID / Active Directory
• Multi-Factor Authentication (MFA)
• Endpoint imaging and deployment
• Microsoft Intune
• JAMF
• Ivanti / KACE or equivalent endpoint management
• Microsoft Office 365
• Hardware/software troubleshooting
• Ticketing systems (ServiceNow, Jira, Remedy, etc.)
• Asset management
• Conference room/AV support
• Knowledge of Zero Trust security concepts
• Identity & Access Management (IAM)
• Strong customer service and communication skills
• Experience mentoring Tier I technicians

Preferred Skills

• AWS cloud support
• Patch management
• Vulnerability remediation
• PowerShell or automation scripting
• Drive imaging/cloning
• Secure drive destruction (BitRaser or equivalent)
• Knowledge base/SOP documentation

Preferred Certifications

• CompTIA Security+
• Microsoft Endpoint Administrator
• Apple Certified IT Professional
• AWS Cloud Practitioner
• ITIL Foundation
• Microsoft SysOps Administrator

Education

• Bachelor''s degree in IT, Computer Science, or related field preferred.