Store Manager

What You Will Be Doing:

• Venue Management & Operations - Oversee all aspects of venue operations, including team leadership, scheduling, guest services, and VR tech management. Ensure smooth, safe, and consistently exceptional experiences for every guest. Drive operational excellence by maintaining cleanliness, safety, tech uptime, and customer satisfaction.
• Event Strategy & Execution - Plan and execute in-venue events including private parties, corporate team-building experiences, tournaments, influencer showcases, and local community nights. Collaborate with Sandbox VR’s marketing and event teams to promote events and drive attendance through digital and grassroots efforts. Build partnerships with local organizations, schools, and companies to grow event bookings and brand presence.
• Event Planning & Execution Responsibilities - Plan, organize, and execute in-store events, product launches, and seasonal promotions to drive traffic and sales. Collaborate with marketing and brand teams to align event themes with broader company objectives. Manage event logistics including vendor coordination, scheduling, supplies, and budget tracking. Promote events through local outreach, social media, and in-store materials to maximize attendance and engagement. Lead the team in preparing the store environment for events, ensuring visual merchandising and layout meet event standards. Track event performance and customer feedback to inform future event planning strategies. Act as the on-site lead during events, overseeing staff assignments, customer experience, and real-time problem solving. Ensure compliance with all safety, health, and company policies during event execution. Analyze event metrics and use insights to optimize performance, customer engagement, and repeat visits.
• Guest Experience & Engagement - Be the face of the venue—ensure every guest leaves with a story to tell and a desire to return. Actively gather and respond to guest feedback to continuously improve the Sandbox VR experience. Create a welcoming atmosphere that encourages social connection and group fun.
• Team Leadership - Recruit, train, and develop a high-performing team of Guest Experience Guides and Leads. Foster a culture of excitement, ownership, and innovation. Lead by example through active floor presence, hands-on problem-solving, and consistent team communication.
• Sales & Financial Performance - Drive revenue through upselling, event bookings, merchandise sales, and membership offerings. Manage budgets, payroll, and event-related expenses to ensure profitability. Monitor and report on key performance indicators (KPIs) related to operations and events.

Who We Are Looking For:

• 3–5 years of management experience in entertainment, hospitality, retail, or experiential venues.
• Proven experience planning, marketing, and executing successful in-person events.
• Passion for creating memorable experiences.
• Strong leadership, interpersonal, and team-building skills.
• Highly organized, detail-oriented, and comfortable managing multiple priorities.
• Tech-comfortable, with experience operating POS systems and basic hardware/software troubleshooting.

Benefits:

• Robust Store Performance Commission Program
• Paid time off
• Sick time401(k) + Match
• Medical, dental, vision, life, and disability insurance
• Health and wellness resources and discounts for all those who qualify
• Commuter (Transit and Parking) Benefits
• Exclusive savings on entertainment, shopping, hotels, and more
• Promotion Potential - We are growing and we want you to grow with us
• Referral Bonus Program
• Employee Discounts and Free Sessions