Customer Service Advisor (Automotive Sales Experience Required - Lemont)

Job Title: CUSTOMER SERVICE REPRESENTATIVE
Position Purpose: To ensure customers receive efficient and professional claim service assistance with regard to any glass problems on his/her vehicle.

Job Responsibilities

Answer incoming calls and return phone messages to assist customers. Initiate phone calls to insurance companies on behalf of customers to set up their rock chip claim. Invoice work orders to insurance companies and to customers. Refund invoices when applicable. Print and review detailed sales reports at close of each day. Print and review the daily work order reconciliation report for previous day. Process all credit card payments. Follow up on open work orders daily. Verify from original documents that all claims have been processed.

Communicate with customers who requested service during an unavailable period. Send no coverage, no contact and final notice letters to customers when applicable. Research and solve all customer problems or complaints. Research and process collection calls. File original work orders, customer letters, and invoices. Follow all policies and procedures as outlined in the Employee Handbook. Other duties as requested or assigned, including vehicle maintenance when needed.

Job Requirements/Competencies

Basic computer skills for accurate data entry.
Communication skills required to assist customers.
High energy, self starter.
Organizational skills to complete tasks in a timely manner.
Weekend work and some holiday work required.

Education/Experience

High school diploma with 2 years customer service related experience in an automotive field; bilingual is a plus.