Technical Program Manager - Medallia DXA

We are looking for Technical Program Manager - Medallia DXA for our client in Malvern, PA.

Job Title: Technical Program Manager - Medallia DXA

Job Location: Malvern, PA

Job Type: Contract

Job Overview:

Pay Range: $80hr - $85hr

Requirement/Must Have:

• 5+ years of Technical Program Management with hands-on solutions architecture responsibilities.
• Deep understanding of web technologies: JavaScript instrumentation, browser APIs, DOM manipulation, tag management systems.
• Experience with session replay or digital experience analytics platforms (implementation, not just usage).
• Ability to create architecture documentation and make implementation decisions for enterprise-scale deployments.
• Experience managing enterprise platform migrations including gap analysis, parallel-run strategies, and cutover planning.
• Strong understanding of CDN architecture, web application delivery (Akamai or equivalent).
• Experience guiding engineering teams on integration patterns and troubleshooting implementation issues.
• Proven ability to manage vendor relationships at a technical level challenging architecture recommendations, identifying capability gaps.
• Excellent communication across technical and non-technical audiences.
• Experience with Jira, Confluence, and Agile delivery frameworks.
• Financial services or similarly regulated industry experience preferred.

Responsibilities:

• Serve as the technical authority on Medallia DXA implementation patterns across web and mobile platforms.
• Meet with application engineering teams to advise on integration approach, troubleshoot implementation issues, and make architecture decisions.
• Design and document the end-to-end DXA architecture: collection script deployment, data flow, session capture, CDN routing through Akamai.
• Make technical decisions on implementation strategies: self-hosted vs. CDN-hosted collection scripts, masking granularity, SPA instrumentation patterns.
• Create architecture documentation covering integration patterns, data flows, and technical requirements.
• Evaluate and recommend masking strategies for different application types (public-facing, internal crew tools, secure site, mobile).
• Define collection script update policies and self-hosted deployment patterns.
• Assess data capture capabilities and gaps (session replay vs. structured data export, form field capture, behavioral analytics).
• Drive enterprise-wide adoption of Medallia DXA across different lines of business.
• Manage application onboarding pipeline: intake tickets, listing, validation, and production promotion.
• Guide teams through technical implementation: WebSDK integration, Adobe Launch tag deployment, masking configuration, and session capture validation.
• Own developer-facing documentation: implementation guides, masking guides, developer setup docs.
• Serve as primary technical liaison with Medallia engineering and solutions teams.
• Drive resolution on technical issues: PII access controls, data residency, API limitations, SDK defects.
• Manage vendor accountability for SLAs, incident response, and platform reliability.
• Coordinate Third-Party Risk Management (TPRM) and Data Privacy Impact Assessments (DPIA).
• Assess and challenge Medallia architecture recommendations when they conflict with organizational security posture.
• Maintain governance documentation: ITDI reviews, DPIA, architecture approvals.
• Produce technical status updates and architecture decision records for stakeholders.

Nice to Have:

• Direct experience with Medallia DXA or Tealeaf (Acoustic) platform administration and implementation.
• Experience with Adobe Launch / Adobe Analytics ecosystem and tag management.
• Mobile SDK implementation knowledge (iOS, Android, Flutter, React Native).
• Understanding of PII masking strategies, privacy-by-design patterns, and data classification.
• Experience with SPA (Single Page Application) instrumentation challenges.
• Familiarity with TPRM, DPIA, and governance processes in regulated environments.
• PMP, PgMP, or SAFe certification.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities