AV/VC Live Events Technician L3

Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
The AV Events team, a collective of professionals providing AV technical pre-production, equipment recommendations, and live event technical execution, is seeking an AV Events Specialist. This role involves acting as the primary contact for technical support in premier screening theaters/event production spaces, including virtual and hybrid events on Google Meet and Zoom platforms. The AV Events Specialist will serve as a Technical Director, Lead Video Engineer, and/or Technical Production Manager, directing the setup of video systems, operating the Video Switcher, and managing overall show production.
Responsibilities
Act as event production Technical Director, Lead Video Engineer, and/or Technical Production Manager, adapting to show needs
Set up, configure, operate, and facilitate support for event production spaces
Serve as the primary point of contact for all audio, video, and broadcast production needs
Use and follow the run-of-show document as a guide for proper show flow details
Partner with other crew members on the execution of elements before and during shows
Attend pre-show production meetings to review responsibilities
Ensure testing of all show playback elements for proper playout
Ensure all switchers, graphics, mixers, microphones, and ancillary gear are in working order
Understand roles and responsibilities of an AV production team on events
Reset space after events to pre-production standards
Note any equipment failures and escalate to the AV team through the ticket system
Previous experience supporting hybrid and virtual event platforms and workflows
Assist with inventory management and quality control for client-owned equipment
TECHNICAL EXPERTISE
Audio & RF

• Yamaha Audio Consoles: Intermediate to advanced proficiency with CL, TF or DM series (building mixes, live mixing, monitoring, and signal path troubleshooting).
• Wireless Systems & RF: Experienced with Shure Wireless Workbench and RF coordination, along with lavalier mic placement techniques.
• Networked Audio: Experienced with Dante Controller for basic subscription routing and troubleshooting.

Video

• Camera Operation: Skilled in simultaneously controlling multiple PTZ cameras while also switching video.
• Video Switching & Routing: Hands-on experience with Ross Carbonite (or similar)-building looks, programming PiPs and transitions, live switching, and real-time troubleshooting. Experience with Ross Ultrix routers is a big plus.
• Video Routing: Experience with Ross Ultrix routers is a big plus.
• Network Video: Familiar with connecting NDI devices, not required but will come in handy.
• LED Walls: Familiar with best practices for optimizing content for LED walls as well as basic troubleshooting.
• Passionate about Video: Passionate about video technicals (camera and sensor types, frame rates, resolutions, routers, codecs, and container formats) is a big plus.

Lighting:

• Familiarity with building and recording looks.
• Familiarity with ETC Lighting consoles.

VC & Streaming

• Video Conferencing:
  • Highly experienced with video conferencing best practices and limitations.
  • Highly experienced with coaching virtual participants.
  • A passion for keeping up-to-speed with new features in apps like Google Meet and Zoom Webinar.
• Recording & Encoders: Fundamental experience operating recording/streaming encoders (AJA, Epiphan, Elemental, etc.)
• Live Streaming & Virtual Events: Experienced with virtual/live-stream event production and directing crew on comms (YouTube, BrandLive, Twitch, Zoom Webinars) is a big plus.

Networking

• Basic skills: confident with pinging IP addresses and accessing equipment UI's.

Software & Systems

• Proficient with QLab show building.
• Proficient with Elgato Stream Deck programming.
• Proficient with MacOS.
• Proficient in Google Workspace apps.
• Basic video editing: in Adobe Premiere Pro (heads/tails trimming, simple exports).
• Highly Digitally Organized: Proficient in project tracking, post-event reporting, documentation creation, file sharing, and calendar management.

RESPONSIBILITIES & PROFESSIONAL SKILLS
Show Execution & Leadership

• Control Room Leadership: Confident and prepared to lead broadcast control room and FOH booth operations for an internal theater, directing crew members during rehearsals and live shows.
• Event Advancing: Gathering and sometimes pressing for show details for high-impact events, persisting through deadline pressures to wrangle content for town halls and summits.
• Show Calling: Experienced in show calling full-day events and major summits with many moving pieces.
• Executive Interaction: Experienced collaborating directly with executives and their administrative teams on events.
• Run of Show building: Able to take an organizer's run of show or no client run of show at all, and build a detailed technical run of show.
• Maintenance Escalations: Swiftly report detailed break/fix issues.

Soft Skills & Composure

• High-Pressure & High Confidentiality: Strong situational awareness for yourself and your team when dealing with events that have both executive teams and highly confidential content.
• Agility & Communication: Unfazed by last-minute Run of Show changes. Skilled at patiently explaining complex technical concepts to non-technical stakeholders.
• Building Trust with Solid Consistency: This role is 100% onsite support. Rigid consistency is required for building trust with the client.
• Transparency & Honesty: Be honest with management about missing skills and we will work to provide them.
• Team Mindset: Low-ego contractor mindset-adaptable to workflow changes, resilient, and collaborative.

Compensation
Estimated Pay Range: $37.37 - $44.00 USD
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.