System Administrator / Support Engineer

Immediate need for a talented System Administrator / Support Engineer. This is a 06+months contract opportunity with long-term potential and is located in Atlanta, GA(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-27344

Pay Range: $30 - $37/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Triaging and resolving ServiceNOW tickets for Forge and AWS Quick Suite, distinguishing user error from platform defects.
• Troubleshooting access and connector issues (OAuth, SSO, and integrations such as Teams, Outlook, and Snowflake) for Forge and AWS Quick users.
• Investigating and escalating platform-service defects to AWS or internal engineering teams where automation has failed.
• Ensures all documentation and knowledge bases are updated to help encourage good collaboration within and outside of our group.
• Participate in best practices and process improvements.
• Support new user onboarding waves by provisioning access, validating connector health, and documenting known issues.
• Analyzing current support processes within Enterprise Platform and identifying ways to improve them.
• Passionate and flexible engineer that enjoys solving complex problems.

Key Requirements and Technology Experience:

• Must have skills: AWS, ServiceNow, AWS Quick Suite, Forge (AI Artifact Hub), Technical/Application Support

Our client is a leading Automotive Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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