Lead - DISANet Systems Monitoring Center Administrator (DSMC) with Security Clearance

Responsibilities

• Provide continuous monitoring and operational awareness of enterprise network infrastructure, services, systems, and end-user experience using SolarWinds, ScienceLogic, Aternity, and other approved monitoring platforms.
• Monitor alerts, events, performance indicators, and service health to identify outages, degradation, abnormal conditions, and potential mission impact.
• Perform initial analysis of monitoring alerts to determine scope and potential impact and initiate appropriate escalation to Tier 3 engineering or other responsible technical teams.
• Create incident tickets for identified outages and ensure incidents are escalated to the appropriate teams within established timeframes.
• Track network outages, service disruptions, VIP-impacting incidents, and other high-visibility events through resolution, maintaining accurate status and timeline information.
• Develop and distribute twice-daily operational status reports, outage notifications, and other required operational reporting.
• Document significant events, outages, escalations, and actions within the Master Station Log (MSL).
• Correlate information across multiple monitoring platforms to provide a comprehensive view of network, service, and end-user experience.
• Develop and maintain Power BI dashboards and reports to communicate operational health, availability, incident trends, performance, and other key metrics.
• Generate ad hoc, daily, weekly, and monthly reports using Power BI, ServiceNow, SolarWinds, ScienceLogic, Aternity, and other approved data sources.
• Support onboarding and offboarding of network devices, services, and other assets within monitoring platforms to maintain accurate and complete monitoring coverage.
• Identify gaps in monitoring coverage, including devices or services that are not reporting or being monitored as expected, and coordinate corrective action.
• Interface with DISA customers, technical teams, and leadership to communicate operational status, significant events, emerging trends, and mission impacts.
• Prepare and deliver operational briefings and status updates for both technical and senior leadership audiences.
• Support configuration and integration of monitoring and reporting platforms as necessary to improve visibility, reporting accuracy, and operational awareness.
• Maintain clear, concise, and accurate documentation in a fast-paced operational environment.

Qualifications Required

• Bachelor’s degree and 4+ years of relevant experience; additional years of relevant experience may be substituted in lieu of a degree.
• Experience supporting enterprise IT operations, network operations, a Network Operations Center (NOC), or a similar monitoring environment.
• Experience using one or more enterprise monitoring platforms such as SolarWinds, ScienceLogic, Aternity, or comparable tools.
• Experience identifying and analyzing infrastructure, network, service, or end-user performance issues using monitoring data.
• Experience creating and tracking incidents using ServiceNow ITSM or a comparable IT service management platform.
• Experience developing operational reports, metrics, dashboards, and status reports.
• Experience with Power BI or comparable data visualization/reporting tools.
• Strong technical writing skills, including the ability to clearly document outages, impacts, timelines, and technical events.
• Ability to interpret technical information and translate it into concise reporting appropriate for both technical teams and leadership.
• Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint.
• Ability to work onsite Monday through Friday from 3:00 PM–11:00 PM, with occasional weekend or after-hours support based on mission requirements.
• Active DoD IAT Level II certification prior to start.

Desired

• Hands-on experience with multiple enterprise monitoring platforms, particularly SolarWinds, ScienceLogic, and Aternity.
• Experience developing Power BI dashboards, including combining or presenting data from multiple operational data sources.
• Experience developing reports and dashboards within ServiceNow.
• Experience correlating infrastructure monitoring, network performance, incident, and end-user experience data to identify service-impacting conditions.
• Experience supporting DISA, DoDNet, or another large-scale DoD enterprise environment.
• ITIL v3/v4 certification or practical experience working within ITIL-based operational processes.
• Experience preparing and delivering operational briefings to senior government or organizational leadership.
• Knowledge of DoD enterprise IT policies, procedures, and operational reporting requirements