Patient Service Representative

Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.

Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.

Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

Internal Associates: Already a Healthcare Warrior?

Process: Application Recruiter Video Interview Online Assessment(s) Interview(s) Offer Background Check.
Diversity, Equity and Inclusion: Quantum Health welcomes everyone.

Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
Compensation details published by job boards are estimates and not verified by Quantum Health. Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.

Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.

Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. California Employee and Job Applicant Notice of Collection of Personal Information:
If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment.

The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information. Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message and data rates may apply.

Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members.

Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

Starting Pay: $19 per hour
Schedule: Full time position, 40 hours/week, Monday – Friday, no weekends
Available Shifts: 10:00am- 7:00pm

As a Patient Service Representative, you will play a crucial role in helping members navigate their healthcare journey with confidence. You will be their main point of contact, assisting with questions about benefits, claims, and provider options while ensuring they receive the right care at the right time. Your ability to listen, problem-solve, and provide clear guidance will directly impact their healthcare experience.

Beyond answering questions, you will proactively identify potential cost-saving opportunities, advocate for necessary services, and collaborate with internal teams to streamline healthcare access. Whether it’s helping a member understand their medical bills, coordinating pharmacy needs, or removing barriers to care, your support will make a meaningful difference in their lives. Learn more by watching the “What it means to Warrior with us” video, here ! Show empathy and support to members during difficult healthcare situations.

Provide clear guidance on healthcare plans, billing, and provider options. Work collaboratively with internal teams to ensure accurate and seamless service. Meet performance goals while continuously learning and developing expertise in healthcare navigation.

Education: High School Diploma or General Education Development (GED) equivalent required; Customer-Focused Mindset: Passion for helping others and ensuring a positive experience for members.

Strong Communication: Comfortable handling phone conversations and emails professionally and efficiently.

Tech Savvy: Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
A consistent, reliable presence with a commitment to meeting work schedule expectations and a commitment to working within Quantum Health’s policies, values and ethics, and protect the sensitive data entrusted to us.
Eagerness to learn, take on new challenges, and develop professionally within the healthcare industry.
Ability to Make a Difference: As the first point of contact for our members, you will have a direct impact on their healthcare experience – solving real problems, providing clarity, and ensuring they get the care they need when they need it.

Career Growth: Access to training, mentorship, and advancement opportunities, supported by a dedicated Learning and Development team.
A collaborative, inclusive, and community-driven workplace with team-building activities and social events.

Hybrid Work Flexibility: Success in this role starts with strong in-office collaboration during your onboarding. Once you and your leader agree that you are performing confidently, you may transition to a hybrid schedule – provided you have a home environment suitable for remote work. *(Flexible wellness programs, additional leave policies, and comprehensive benefits designed to support work-life balance.
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#If you’re looking for a career where you can help others while growing professionally, we want to hear from you! Apply today and be part of a team that’s redefining healthcare navigation.