Start searching
Back to Jobs
Recently postedCustomer Service

Beneficiary Support Specialist/Customer Service Representative (CSR)

Aasritha infotech IncUnited States🇺🇸United States

Why this role stands out

This hybrid role at Aasritha Infotech Inc. offers a fantastic opportunity to develop strong problem-solving and communication skills while providing essential support to beneficiaries. You'll thrive here if you are empathetic, detail-oriented, and eager to contribute to a reputable company's customer service excellence. Apply today to join a supportive team and grow your career!

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationUnited States

Job description

Technical Skills:

Skill

Years/Level of Experience

Quality Assurance (QA)

3 to 5 years

Customer Service

3 to 5 years

Role Description:

The Beneficiary Support Specialist/Customer Service Representative (CSR) provides information and solutions in response to inquiries pertaining to products, services, and/or customer complaints. Duties may include, but are not limited to, accessing databases to retrieve and/or record information such as customer complaints or orders; responding to customer complaints or inquiries; taking orders for products or merchandise; calculating charges; processing billing or payments; processing customer claims; handling returns, refunds, and exchanges; keeping records of customer interactions; and updating customer account information. This position receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.

Requirements:

High school diploma or one year of work experience

Similar jobs

Apply