Destination Sales Executive

JOB SUMMARY

Partners with the Sales Office to book group events within the group booking parameters. Provides property support by coordinating and executing site inspections/visits for off-property sales managers. Verifies that the business is turned over properly and in a timely fashion for quality service delivery.
Pulls through business booked through the Sales Office, as well as achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing,

OR

• 2-year degree from an accredited university in Business Administration,

Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

• Large group sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Pulls through business and achieves revenue goals for all opportunities

• Partners with Area Sales to identify new group/catering business and achieve

• Partners with the Sales Office to book group events within the group booking

Up-sells products and services, with the ability to bring the sale to closure
Engages in proactive selling of all of facilities (e.g., Spa, Golf,

Restaurants) to all of leisure guests as well as group planners

• Assists with selling, implementation and follow-through of group sales

• Provides recommendations to Sales Office and Area Sales associates regarding

• Handles event planning aspects prior to the business turning over for business

• Coordinates and plans all Familiarization Tours (FAM) t and in-market customer

Provides accurate, complete and effective turnover to Event Management
Represents sales department at staff meetings and stand up meetings and
reports out on sales activity.

• Attends pre- and post-convention meetings to understand group needs, obtain

• Coordinates and executes all site inspections/visits at the property for

Sales Executives and out-of-market Senior Account Executives)

• Coordinates site visits and partners when appropriate for in-market sales

• Partners with account/selling manager to develop creative aspects of site

• Gathers all important customer data from account/selling manager in order to

• Develops site standards and pricing guidelines in order to control Department

47 expenses and allow for accurate projecting

• Understands competitor’s strengths and weaknesses in order to differentiate

Marriott from the competition during the site visit

• Understands the overall market (e.g., competition, economic trends,

• Provides expert knowledge on local destination (e.g., local attractions,

• Grows business of existing accounts by soliciting them for future open years

Tracks bookings and leads generated from site visits.
Executes and supports Marriott’s Customer Service Standards and property ‘s

Brand Standards.

• Monitors the effective resolution of guest issues that arise as a result of

• Monitors successful performance by increasing revenues, controlling expenses

• Verifies that the business is turned over properly and in a timely fashion for

• Implements the brand’s service strategy and applicable brand initiatives in

• Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.,. Sales Office,

Area Sales, Enterprise Sales Team (EST)) to verify that the property needs are being achieved and the sales efforts are complementary, not duplicative.

• Gets involved in community-based organizations in order to position property

Meets with walk-in clients and qualifies lead for account/sales manager.
Builds and strengthens relationships with existing and new customers to enable
future bookings.

• Attends and facilitates pre-planning visits to establish consistent customer

Greets site clients and escorts overnight guests to their rooms
Acts as Personal Concierge to client while on site to help coordinate any
special requests.

• Assists with all transportation requests for sites and meets client upon

• Entertains customers by showing them the property and key locations

Provides after-hours entertaining for customers
Works with Marriott Guestware Program Manager to check for reward member
status and any special needs of client

Coordinates and delivers amenities and welcome note t to guest rooms
Partners with Event Management and/or Operations in providing a customer
experience that exceeds the customer’s expectations.

• Participates in and practices daily service basics of the brand (e.g.,

Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance
Hotels and Resorts (RHR) Savvy Service Basics).

• Executes exemplary customer service to drive customer satisfaction and loyalty

• Serves the customer by understanding their needs and recommending the

• Gains understanding of the property ‘s primary target customer and service

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here
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