Sr Technical Program Manager

Qualifications

Must-Have

· Bachelor’s degree in computer science, Engineering, Business, Information Systems, or a related field, or equivalent practical experience.

· 10+ years of experience leading complex technical programs within retail, eCommerce, digital, or technology-driven organizations.

· 12+ years of experience in technical delivery, software engineering, technical program management, or related technology leadership roles.

· Proven track record delivering large-scale, cross-functional programs across Product, Engineering, Architecture, Infrastructure, Data, and Operations teams.

· Experience leading technical initiatives across commerce platforms, including Checkout, Payments, Order Management, Fulfillment, Post-Purchase Experiences, Returns, Shipping, and Next Generation Commerce capabilities, with an understanding of order and payment integrations, data flows, API contracts, event-driven integrations, and end-to-end transaction lifecycle management.

· Strong technical acumen with a solid understanding of software development lifecycles, APIs, microservices, cloud technologies, integrations, distributed systems, platform architectures, system reliability, observability, performance engineering, scalability, and application security.

· Demonstrated experience managing complex dependencies, technical risk, organizational alignment, and large-scale program execution.

· Exceptional communication, executive stakeholder management, and influencing skills with the ability to drive alignment across technical and business teams.

· Experience establishing governance models, operating rhythms, escalation frameworks, and delivery mechanisms for complex programs.

· Technical program management experience across modern application and platform technologies, including Java-based services, GraphQL, Node.js, React, cloud platforms, Kubernetes, Kafka or comparable event-streaming technologies, and GitLab or comparable CI/CD tooling, with a strong understanding of DevSecOps, automated testing, deployment strategies, and engineering excellence practices.

· Strong experience with Agile delivery methodologies and tools such as Jira, Confluence, Smartsheet, and related planning platforms.

· Experience leading platform modernization, cloud transformation, and highly distributed enterprise technology programs, including infrastructure as code, resilience and disaster-recovery planning, production observability, performance optimization, secure delivery practices, and operational readiness.

Preferred

· Experience within retail, eCommerce, omnichannel, supply chain, or digital commerce organizations.

· Knowledge of commerce ecosystems including checkout, payments, post-purchase journeys, order orchestration, fulfillment, returns, and customer experience platforms.

· Experience supporting global technology organizations and large-scale enterprise transformation initiatives.

· PMP, SAFe, Scrum Master, or equivalent program management certification.

· Ability to operate effectively in ambiguous, fast-paced environments while influencing outcomes across multiple organizations and leadership levels.

Must Haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.