Quick overview
Job description
Lead the Qualification Specialist team at a timeshare exit company in Franklin, TN. Coach and develop employees, oversee daily operations and productivity, analyze performance trends, prepare reports, audit files, and collaborate with team captains and leadership to improve results and customer experience.
Responsibilities
- Train and develop Qualification Specialists and create individualized growth plans.
- Partner with Team Captains to build a collaborative, high-performing team culture.
- Conduct employee reviews and coordinate performance improvement plans and corrective actions with HR.
- Oversee daily team operations and ensure productivity benchmarks are met.
- Evaluate performance, identify trends, and prepare daily, weekly, and monthly reports.
- Audit files and handle team questions, issues, and escalations through Slack and Salesforce Chatter.
Required Skills
- Sales team management
- Employee coaching and development
- Performance management
- Productivity monitoring
- Business reporting
- Data analysis
- Quality auditing
- Salesforce
- Slack
- Sales operations
Similar jobs
- AC

Product Demonstrator PTRecently posted Auto Apply
Acosta · South Lake Tahoe · On-site 🇺🇸
Microsoft WordMicrosoft OutlookSalesSalary not listed - BB

Geek Squad Agent (Retail Store)Recently posted
Best Buy · Austin, TX · Hybrid 🇺🇸
SalesSalary not listed - EP

Branch Sales ProfessionalRecently posted
EcoShield Pest Solutions · Burlington, Washington · On-site 🇺🇸
Sales$60k - $90k/yr - EP

Branch Sales ProfessionalRecently posted
EcoShield Pest Solutions · Geneva, Illinois · On-site 🇺🇸
Sales$60k - $90k/yr - MA
Beauty Advisor - MAC, Augusta Mall - Part TimeRecently posted Auto Apply
Macy\'s · Augusta · Hybrid 🇺🇸
Mental HealthOutreachSalesSalary not listed - MA
Retail Sales Associate, Gurnee Mills - Part TimeRecently posted Auto Apply
Macy\'s · Gurnee · Hybrid 🇺🇸
Mental HealthSalesSalary not listed - MA
Beauty Advisor - Jo Malone, Lakewood Center - Part TimeRecently posted Auto Apply
Macy\'s · Lakewood · Hybrid 🇺🇸
Mental HealthOutreachSalesSalary not listed - MA
Retail Sales Associate - Furniture/Mattresses/Rugs, Hulen Mall - Full TimeRecently posted Auto Apply
Macy\'s · Fort Worth · Hybrid 🇺🇸
ComplianceInventory ControlMental HealthSalesSalary not listed - MA
Retail Sales Associate - Womens Shoes, Green Acres - Part TimeRecently posted Auto Apply
Macy\'s · Valley Stream · Hybrid 🇺🇸
Mental HealthSalesSalary not listed - MA
Retail Sales Associate, Parks at Arlington - Full TimeRecently posted Auto Apply
Macy\'s · Arlington · Hybrid 🇺🇸
Mental HealthSalesSalary not listed - MA
Beauty Advisor - Estee Lauder, La Plaza Mall - Full TimeRecently posted Auto Apply
Macy\'s · McAllen · Hybrid 🇺🇸
Mental HealthOutreachSalesSalary not listed - MA
Beauty Advisor - La Prairie, Westfield Valley Fair - Full TimeRecently posted Auto Apply
Macy\'s · Santa Clara · Hybrid 🇺🇸
Mental HealthOutreachSalesSalary not listed