Field Tech Senior Associate

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Senior Associate to join our team in Waterbury, Connecticut (US-CT), United States (US).

Job Description

• Individuals understand their own area and are able to perform all facets of their role.
• They have experience in most issues that may arise, although require guidance with new assignments or

assignments outside normal scope of work.

• They manage projects with oversight from their supervisor.
• Leads the installation multiple solutions.
• Performs advanced troubleshooting techniques to address complex technical issues.
• Independently assesses and adjusts technical solutions based on the specific client issue.
• Addresses escalated technical issues from less experienced team members.
• Activities are diverse in nature and require independent judgment in determining the most appropriate course.
• Works autonomously in providing on-site technical support to clients.
• Works autonomously in delivering installation services.
• Prepares documentation to record and track project status.
• Typically requires 5-7 years relevant experience
• Undergraduate degree or equivalent combination of education and

work experience.

• Strong verbal and written communication skills.
• Manages escalated client situations with a focus on building positive client relationships.
• Excellent understanding of internal service processes and able to articulate these to clients.
• Strong technical and product knowledge.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
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