Customer Support Analyst

Role Customer Support Analyst

Location: Cambridge (fully office-based)

Offer £29,000 - £32,000

We are delighted to be working with a well-established business to recruit a Customer Support Analyst. You will provide support across phone, email and live chat, while managing a varied caseload and working closely with internal teams.

Key Responsibilities:

• Provide professional, customer-focused support via phone, email and live chat, resolving queries efficiently.
• Process system changes and arrange engineer service appointments
• Ensure customer information is accurately recorded.
• Provide customers with guidance and escalate more detailed training where appropriate.

The Ideal Candidate:

• Must be fluent in English and French
• Can speak Spanish and/or Italian
• Previous experience in a customer service or support role, ideally involving phone, email and live chat.
• Excellent communication skills with a professional telephone manner and strong customer service focus.
• Logical and methodical approach to problem solving, with excellent attention to detail.
• Comfortable managing a high volume of cases and prioritising workload effectively.

This role would suit someone who enjoys solving problems, working directly with customers and providing a high standard of service. Previous technical support experience would be beneficial, although strong customer service and logical problem-solving skills are equally important.

Please apply via the advert or contact Megan at Eclectic Recruitment for more information.

We endeavour to reply to every candidate, every time, but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential opportunities.