Customer Development Representative

Join UniFirst as a Customer Development Representative in our Sales & Business Development team. You'll prospect, qualify, and develop new business for our uniform rental and facility service programs while growing existing accounts. Partner with route/service teams to ensure customer satisfaction, conduct site visits, deliver product recommendations, and prepare proposals. UniFirst offers a safety-first, team-oriented culture with robust training, promotion from within, and opportunities to build a long-term sales career across North America in a stable, service-focused industry.

Responsibilities

• Prospect and qualify new B2
• B customers for uniform rental and facility service programs
• Conduct discovery calls and on-site needs assessments with potential and existing customers
• Prepare and deliver sales presentations, proposals, and pricing quotes
• Manage a pipeline of opportunities using CRM tools and follow a structured sales process
• Partner with service and operations teams to ensure smooth onboarding and ongoing satisfaction
• Upsell and cross-sell additional products and services to existing accounts
• Track sales activity, results, and forecasts to meet or exceed sales targets
• Maintain strong product knowledge of workwear, facility services, and rental program solutions
• Respond to customer inquiries, resolve issues, and support contract renewals
• Represent Uni
• First's safety-first, customer-focused culture in all customer interactions

Required Skills

• B2
• B sales
• Cold calling and prospecting
• CRM software (e.g., Salesforce)
• Sales presentations
• Proposal and quote preparation
• Negotiation
• Territory and pipeline management
• Customer relationship management
• Basic contract and pricing understanding
• Microsoft Office (Excel, PowerPoint, Outlook)