CMDB Developer

Key Responsibilities:

• Gather reporting requirements from CMDB, Asset Management, IT Operations, and Service Management stakeholders.
• Design, develop and troubleshoot CMDB dashboards and KPI scorecards.
• Develop executive-level reporting to demonstrate CMDB maturity and business value.
• Document dashboard designs, data sources, KPI definitions, and reporting standards.
• Design and develop interactive dashboards, scorecards, KPIs, and executive reports.

Required Qualifications:

• 3+ years of hands-on experience with BMC Helix CMDB, Remedy ITSM, or related BMC Helix modules.
• Strong understanding of CMDB architecture, Configuration Items (CIs), class hierarchy, attributes, and relationships.
• Experience with BMC Helix Dashboards, Smart Reporting, Helix Data Manager, or equivalent reporting technologies.
• Strong SQL and data analysis capabilities.
• Experience with data modeling, ETL concepts, and integration reporting.
• Knowledge of ITIL Service Asset & Configuration Management (SACM) processes.