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AWS Connect Specialist

CSZNet, IncWashington, DC🇺🇸United StatesPosted Oct 21, 2026

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Washington, DC, United States
Posted
Yesterday
DynamoDBAWSCapacity PlanningKPI ManagementSchedulingCI/CD

Job Description

Qualifications: 

• Amazon Connect CCaaS - Hands on experience, not AWS infrastructure.

• Hands on AWS CI/CD experienceto deploy code and customize AWS connect services.

• AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform. (Preferred)

• A minimum of 3 years Hands-on experience with Amazon Connect and other AWS cloud services is essential.
• Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.
• Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.
• In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.
• Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.
• Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.
• Strong understanding of workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.
• Proven ability to work effectively with cross-functional teams, including IT project managers, business analysts, security staff, and business leaders.
• Effective communication skills for gathering requirements, providing technical explanations, and collaborating with stakeholders.
Education:
Engineering, or a related field or The equivalent combination of
education and successful work experience

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